IT Support Officer

Reference: BH-272438

Service Desk Analyst
We're seeking a customer-focused Service Desk Analyst to join a busy IT support team. In this role, you'll provide first-level technical support, manage incidents and service requests, and ensure users receive timely and effective assistance across a range of IT systems and applications.

Key Responsibilities

Provide remote support to end users via phone, email, and ticketing systems.
Troubleshoot and resolve IT incidents, escalating issues where required.
Manage user accounts, access requests, and maintain accurate support documentation.

What We're Looking For

Experience in a Service Desk, Help Desk, or IT Support role.
Strong customer service and communication skills.
Knowledge of Windows operating systems, Microsoft Office applications, and Active Directory.
Experience working with ticketing systems and incident management processes.
Strong problem-solving, time management, and multitasking abilities.

Why Apply?

Join a supportive and collaborative team environment.
Opportunity to further develop your technical and customer service skills.
Make a meaningful impact by supporting an organisation that delivers valuable services to the community.

How to apply:
If you are interested and possess the right experience, please apply now via the link to be considered.
Contact: Anju Ashok (Job reference: 272438)

Peoplebank are expert recruiters who have been connecting IT & digital specialists with some of the most dynamic and recognised organisations in the Asia Pacific region for over 25 years.

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