Apply: Network Engineer - Telco

Reference: BH-342645
An initial 12 month contract with a large Telco in Melbourne's CBD.

The Network Engineer will be responsible for ensuring on-the-day activations are timely managed and resolved, delivered to high quality and driven to completion by use of a number of Service Activation Systems supporting the delivery of Customer Connections.
 
The position requires experience in service activations within a telecommunications or technical arena. To be successful in this position you will have been a part of a Service Delivery environment with experience in areas including:
 
  • Service Design, Configuration and Activation Product Delivery including development of processes
  • The delivery of high volumes of customer services
  • Activation and testing of Ethernet services
  • Configuration of customers services on multi-vendor networks
  • Testing and troubleshooting of Activation faults
  • Use of Automated workflows in a Service Delivery environment
  • Use of related Support Systems (including Element Management and Geospatial Inventory Systems)

Key Accountabilities
 
  • Provide technical assistance to field technicians through call back function resolving on-the-day physical fall out, including manage, diagnosis, troubleshoot and resolving technical issues that impact the completion of connection orders
  • Triage of work and customer orders to prevent incompletion (including liaising with Receive & Assign and RSPs), by addressing, resolving and managing fallout events timely
  • Drive work and customer order to a terminal state with all systems aligned
  • Configuration of customer services on a wholesale-only broadband network
  • Testing of services prior to customer handover to ensure a high level of quality
  • Report hazards and incidents in accordance with the HSE management system
  • Work safely in accordance with safe working procedures, SWMSs, work instructions and training
  • Stop any unsafe work
  • Actively participate in any return to work program agreed to with the company
 

If you would like to learn more, please contact Harry on 03 8319 7852 for a confidential discussion, or click ‘Apply Now’ below.
Company Background:

The world is becoming more digital, socially connected, mobile and virtual, having profound effects on our work lives – from how we search for jobs and source talent to how we interact in the workplace and manage employees.
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