Apply: Groundsure, Customer Service Specialist, Brighton

Do you feel passionate about delivering excellent customer service?  Do you want be part of a leading customer service team in the industry?
 
If you enjoy working as part of a high performing team and taking on new challenges then you could help us to deliver our customer excellence programme. Our team members are no ordinary Customer Service Specialists. We train them to deliver technical support in addition to ordinary customer service tasks such as placing orders, providing quotations and setting up new accounts. We help them to deliver an exceptional service to each and every customer in an interesting and varied role.
 
Customer services are at the core of everything we do at Groundsure and the right candidate will be able to develop within the post and make a real difference to the business.
 
This is a fundamental role and as such we are looking for exceptional candidates with proven results within customer services. We are looking for excellent communicators who can build a rapport with customers as well as internal stakeholders. The candidate will need excellent organisation skills in order to manage a busy workload whilst also retaining a keen eye for detail.

Key Purpose

• Be the professional and friendly face of the business;
• Provide a top class service to our new and existing customer base;
• Assist internal teams to ensure the smooth running of the services of the company;
• Be intuitive to customer’s needs.

Key Accountabilities

• Answer the telephone and  handle queries within set time frames;
• Monitor and handle external and internal emails within set time frames;
• Place orders using mapping tools within set time frames;
• Monitor internal systems applicable to the role;
• Assist the Sales and Environmental Consultancy teams with queries where required;
• Hold a thorough product knowledge;
• Set up invoice accounts and provide support to new customers;
• Provide quotations for reports;
• Promote existing and new products where required;
• Preparation and distribution of incoming and outgoing post.

Qualifications/Experience

• Proven experience in Customer Service;
• Experience in sales is beneficial but not essential;
• Proficiency in Microsoft Office applications. Full training will be provided on internal systems and products.

Skills

• Strong communication skills – a clear, professional telephone manner is essential;
• Good technical ability;
• Ability to retain and apply detailed information;
• Calm, credible and confident in dealing with a variety of customers and internal stakeholders;
• Strong team player, with the ability to work on your own.

Personal Attributes

• Self-motivated and driven;
• Reliable and resilient nature;
• A positive, can-do attitude;
• Works well as part of a high performing team;
• Able to inspire others;
• An interest in the environment or geography would be an added bonus.

 
Groundsure Values
How these will be demonstrated in the role

Right First Time 
·  Puts the customer first and develops strong customer relationships;
·  Strives for complete accuracy in queries and orders, and pro-actively addresses knowledge gaps;
·  Makes the right decision/suggests the right course of action for the customer and the company.
 
Experts at what we do
· Has a clear, professional, friendly telephone manner and written style. Is empathetic and makes customers feels important;
· Is knowledgeable about our products or services and able to make recommendations that meet the needs and wants of the customer;
· Has knowledge and understanding of customer requirements, and is able to identify needs to meet and exceed expectations;
 
Never stop improving
·  Identifies areas for improvement and suggests effective solutions – makes life easier for our customers;
·  Actively sets personal goals and objectives;
·  Actively seeks feedback and learning opportunities to be able to develop and grow.
 
Ambition with integrity
· Gets stuck in and takes on challenging tasks – takes responsibility;
. Is helpful and approachable to members of staff across the company;
. Acts as a positive ambassador for Groundsure