Apply: Manager, Operations/Client Services – Fintech

Expansion headcount
Excellent learning opportunities
Opportunity to own your processes
 
A Fintech client is seeking a Manager, Operations/Client Services to join the team.
 
Reporting into the Head of Department, this is a strategic role which will partner the Head to build up processes, policies, and SOPs for the Operations/Client Services team. A great opportunity for those who aspire to build something up from a blank canvas. This will include onboarding, KYC, and post-onboarding processes. As the team is very lean at this time, you will be expected to be hands on – including anything relating to client retention, upselling, drive renewal rates. You will also be expected to cover performance/KPI management once you have recruited for your team.
 
The ideal candidate should have at least 8-10 years relevant experience in a similar coverage in Client Services/Operations within a payment services industry. Strong communication skills, stakeholder management skills, project management skills will be a pre-requisite for the role. Leadership experience will be a ideal for the role, otherwise some past experience managing junior members of the team will be great. Mandarin fluency is required to communicate with Chinese speaking clients for internal & external communications and engagement.
 
If you are keen, please click on the link to apply or email me with your updated CV at Rachel.ljy@ethosbc.com. Look forward to hearing back, thank you.
 

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