Apply: Service Desk Analyst- SFIA3 & SFIA4

Reference: V-37017
Seeking a Service Desk analyst is to provide ICT Customer Support through receiving and handling incident and service requests submitted via telephone, email, in-person, or ITSM application, and remediation using standard procedures.


The Role:

Responsibilities include but not limited to initial assessment, triage, research, and resolution of incidents and service requests regarding the use of application software products and/or infrastructure components.
Refer to attachments for detailed Statement of Work for respective levels.

 
Skills and Experience Required:
Essential Criteria

  • Knowledge and experience in service management practices. ITIL certifications desirable.
  • Experience managing Microsoft products and platforms. MCSE, MCSA desirable.
  • Experience configuring and using IT Service Management Tools. ServiceNow experience desirable.
  • Understanding and experience with cloud platforms system administration. AWS Certified SysOps desirable.
  • Experience in managing a virtualised environment.
  • Knowledge and experience with Agile methodologies.
 

Location and Contract Term:

Canberra based. 12 Month Contract with 1 x 12 Month extension option

Security Requirements:

Must be an Australian Citizen. A NV1 Security Clearance is required. 

How to Apply:

Applications close 23 January 2020  

Please upload your resume to apply. Please note you may need to complete selection criteria to complete this application process. We will be in touch with instructions for suitably skilled candidates

Call Jo Finchett 1300 944 936 for any further information
Company Background:

Established in 2006, Whizdom is an Australian owned, Award-winning specialist provider of ICT services, Technology and Administrative contractors and permanent personnel to Government and private-sector clients nationally. We are preferred suppliers to most Government Departments via direct panel agreements and have formal supply arrangements with many multi-national and mid-sized enterprises. Our processes are quality certified by Certex and have provided in excess of $250 million of services to our clients.

We provide a flexible, hybrid work environment for our staff and have a family first policy. Whizdom is a company that truly values its staff and what is important to them. Which is why we do not expect our people to choose between their work and family responsibilities.
Whizdom contractors are our long-term colleagues, so we invest in their careers far beyond their current role. We focus on providing ongoing training, and career management advice, plus brilliant benefits.

We can confidently provide our clients access to a pool of highly skilled, industry trained professionals. This emphasis on training and regulatory compliance helps our clients to achieve both short-term and long-term goals while making the best use of their recruiting resources. Whizdom is more than your average recruitment company.

To apply for this role please complete the following:

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5000