Apply: Groundsure - Customer Service Insight Specialist - Brighton

We’re Groundsure 
 
Groundsure are the UK authority on environmental risks like land contamination, flooding and ground stability. Our expert consultancy and unmatched data quality give you the most reliable, accurate information and guidance to support your property transaction. We believe, when you want certainty, you need Groundsure.

About the role
We're looking for a Customer Service Insight Specialist to join our team in Brighton. As part of our Customer Services function, your key responsibilities will include:

• Answer the telephone and  handle queries within set time frames;
• Monitor and handle external and internal emails within set time frames;
• Place orders using mapping tools within set time frames;
• Monitor internal systems applicable to the role;
• Assist the Sales and Environmental Consultancy teams with queries where required;
• Hold a thorough product knowledge;
• Set up invoice accounts and provide support to new customers;
• Provide quotations for reports;
• Promote existing and new products where required;
• Preparation and distribution of incoming and outgoing post.

 
Your experience 

• Proven experience in Customer Service;
• Experience in sales is beneficial but not essential;
• Proficiency in Microsoft Office applications. Full training will be provided on internal systems and products.

 
Skills & competencies

• Strong communication skills – a clear, professional telephone manner is essential;
• Good technical ability;
• Ability to retain and apply detailed information;
• Calm, credible and confident in dealing with a variety of customers and internal stakeholders;
• Strong team player, with the ability to work on your own.

 
 Personal attributes 

• Self-motivated and driven;
• Reliable and resilient nature;
• A positive, can-do attitude;
• Works well as part of a high performing team;
• Able to inspire others;
• An interest in the environment or geography would be an added bonus.

 
What we offer   
 
We offer our employees a great package of perks, including:

• 25 days of holiday per year – with the option to buy or sell between 1-5 days
• Great learning and development opportunities
• Bonus, Pension, Private Medical and Dental Insurance plans
• Life Assurance; Income Protection and Critical Illness covers
• Option to opt into the Ascential Shares Scheme
• Volunteering opportunities

 
In addition, we offer flexible benefit packages that include Childcare Vouchers; Cycle to Work; Retail Vouchers; Gourmet Card; Gym Flex; Gadget Insurance, Health Assessments and Will Writing. 
 
We also place great importance on health, lifestyle and wellbeing consistently, in which you will have the options to fuel up on free fruit, attend yoga sessions, join our running club, or perhaps taking up on a lunchtime massages.
 
More information provided on:
https://careers.ascential.com/our-benefits
 
About Ascential 
 
Groundsure is a part of the Ascential group. 
 
Each of our products and brands has its own unique heritage and voice, but all align to one common goal: to enable an eco-system that better informs and connects the business world. 
 
Here at Ascential, we have a deep knowledge of our customers, their businesses and industries. Our aim is for our products – increasingly offered both face to face and online - to offer content and connections that professionals rely on for growth and value creation. 
 
Operating from 14 offices around the world, Ascential serves customers in more than 150 countries, providing local and global knowledge, connections and access. 
 
Check out our incredible portfolio:
https://vimeo.com/235733183/8ae34959e6
 
If we inspire you, why not join and inspire us?