Apply: Customer service Team leader - Facilities

Reference: BH-170060
 
Our State Government Client is looking for an experienced customer service team leader to lead the facilities team. You will supervises a team and actively contributes to deliver frontline support services to staff, visitors, and other team members to enable the efficient and safe operation of Workplace Service.
 
Key accountabilities
  • Supervise and manage the team, mentoring and guiding team members to deliver customer support services.
  • Respond to a range of enquiries and routine requests for information, escalating enquiries as necessary, to ensure the provision of accurate information and is managed to agreed Service Level Agreements (SLAs), managing escalations where necessary
  • Manage the use of end of trip facilities
  • Coordinate business systems and operational projects to support the delivery on time and to project outcomes, including the review and reporting on workplace data using dashboards and online reporting to inform decision making
  • Work closely with vendors to ensure efficient service agreements are met, and adequate stock levels are maintained, and services are provided according to SLAs
  • Monitor the floor environment to ensure Health and Safety requirements are met and report any hazards immediately and raising any issues or work to be undertaken by building management within the appropriate system accurately
  • Monitor an agile working environment and ensure etiquette is upheld
 
About you:
  • Pervious experience as a team Leader in Customer service
  • Experience working in Government would be an advantage
  • Having a passion for the challenges that come with leading a team in Customer service.
Company Background:

Quay Appointments are an Australian recruitment business specialising in IT, Business Support, Accounting & Finance, Professional & Management, HR and Executive Search roles servicing Government and Private Sector organisations from our Sydney CBD and Parramatta offices.

We have been a top 10 provider top recruitment agencies of contingent labour to NSW State Government since 1994 and our wider client base includes commercial, Blue Chip corporations and the local government. With a large client base and equally strong candidate base, many of whom have been with us year on year, our ability to provide a superior recruitment service is evident in the repeat business we experience.

Based upon a firm and proven philosophy of providing a highly personalised recruitment service, Quay Appointments establish ourselves as a highly effective recruitment agency that is totally customer focused.

Our aim is to form a partnerships with our clients, working as an extension of their Personnel / Human Resources Department. Our recruiters are well connected, with the technical knowledge to match contractors to contract.

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