Customer Service and Administration Support Officer - Disability S...

Reference: BH-192143
Mandatory: Australian Citizenship required to work within Federal Government.

About the company:

This Federal Government agency works to deliver programs and services that support people with disability and their families, aiming to improve access, engagement, and outcomes across Australia. The agency collaborates closely with communities, service providers, and government stakeholders to implement initiatives that enhance social inclusion, wellbeing, and equity.


About the role:
  • Managing and resolving participant matters by actioning planning tasks as per the Agency Act. 
  • Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and the Agency online support. 
  • Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services. 
  • Managing the team shared email inbox, appointments and telephone enquiries. 
  • Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants. 
  • Undertaking research and investigation activities and preparing associated reports and correspondence. 
  • Undertaking a range of data entry activities and ensuring follow up is completed. 
  • Receiving and recording complaints and other feedback in the Agency Business systems. 

About you:
  • You will have previous experience working in a reception or face to face customer service environment
  • You will have ability to work in a team
  • You will have strong communication and customer service skills
  • You will have ability to manage conflict and difficult/sensitive conversations
  • You will have Microsoft Suite skills (Excel, Word, Outlook, Teams)
  • You will have ability to use initiative and work independently
  • You will have ability to learn new systems and processes

Benefits:
  • ASAP Start (pending Federal Police Clearance)
  • 12-month assignment with potential extension
  • Full time hours Monday to Friday
  • $38.89 hourly + Super
  • Office Location: Footscray VIC

How to Apply:

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion


Please note the successful candidate for this role must hold Australian Citizenship, and willing to complete a Federal Police Check.

Please click ‘APPLY” to upload your details and resume to be considered for this role.
Company Background:

Chandler Macleod is a highly regarded and well established recruitment organisation, part of RGF Staffing and Recruit Holdings, the fourth largest staffing network in the world! We partner with over 3500 companies globally providing job hunters with endless opportunities to find and succeed in their work.

Chandler Macleod knows what it takes to recruit, select, and retain the best people. We’re in the business of understanding how people tick because we’ve been digging deep into people’s needs and motivations since 1959.

We uncover the ‘BestFit™’ for employers and job hunters alike by looking beyond the CV’s and JD’s. This allows us to match candidates to jobs that bring out their best and discover people that can make businesses boom.

We’re a team of flexible thinkers and detail obsessors, who believe that the right fit can lead to a happier life. Because when you really get people, you really open up a world of opportunity.

There are several brands that make up Chandler Macleod, these include our Staffing business, our Consulting business, our xPO Talent Solutions business and our Managed Services business.

You can learn more at our website: www.chandlermacleod.com

We are Chandler Macleod. We get people.

Please complete the form below to apply for this role

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