Customer Service Officer (Call Center, Up to $2200, Rotating Shift, Central)

Reference: BH-163787

1 Year Contract (Convertible and Renewable)
Up to $2200 + Shift Allowances + AWS + 1 Month Variable Bonus
Call Center Located at Central
Willing to perform rotating shift (Morning, Afternoon and Night)

Responsibilities:

Identify and assess customers' needs to achieve satisfaction
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and technical support
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage

Requirements:

Minimum 5 'O' levels passes with credit in English
Customer services and call center experiences highly preferred
Candidates who are Conversant in both English and Mandarin are preferred (in order to handle complaints, provide appropriate solutions and technical support to our Mandarin speaking customers) with good communication etiquette
Must be mature and able to to adapt easily to a call centre environment
Able to work under pressure, prioritize work, multi-task and attention to details
Comfortable with shift work arrangement (Morning: 7:30am - 3:15pm, Afternoon: 3:15pm - 10:45pm, Night: 10:45pm - 7:30am)

Interested candidates can forward their CVs in MS Word format to weiyan@connect-ebc.com

Reg No. R1983718
EBC Connect Pte Ltd
Licence no. 17C8975

<p>CONNECT is a boutique team of staffing solutions specialists focused on the development and delivery of turnkey recruitment projects, HR services, managed solutions, and the provision of general recruitment services. </p> <p>Established in 2017, CONNECT is a fully-owned subsidiary of Ethos BeathChapman (EBC), backed by Will Group, a company listed in the Tokyo Stock Exchange. </p>

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