Apply: Senior Engineer - Services - Internal

Reference: BH-381

Job Title: Senior Engineer - Services

Job Summary
As a member of the Rapid Response Support team, customer satisfaction and issue resolution are our main priority, this role will be exposed to all areas of the business as we not only provide support externally but also internally. In this role you will be expected to lead the development and integration of the company’s new CRM applications, along with analytical responsibilities as we support our real time operations center. In addition, you will be responsible for managing and growing our Remote Service capabilities, while executing customer orders. Our team provides valuable technical support to our customers which allows them to minimize or negate any operational or equipment downtime.

Responsibilities

Engage various cross-functional teams to understand the product, business challenge, requirements, and objectives
Responsible for extracting value from various types of data sets
Apply math, statistics, and/or advanced modeling methods to create solutions which can be utilized in descriptive, diagnostic, predictive, and prescriptive equipment health monitoring
Develop subject matter expertise within Services organization in coordination with new product release to support commissioning and operational activities
Provide Insights and improvements to drive business change in product, process, and procedure
Provide technical support to customers, manufacturing, sales, and field services

Skills/Requirements

Bachelor’s Degree in Electrical Engineering, Computer Science, Software Engineering or related.
Experience with QNX, UNIX/LINUX, or similar OS platforms.
Familiar with Visualization Tools such as Tableau or Power BI
Basic understanding of engineering drawings
Experience with equipment health monitoring
Good team player, ability to work across disciplines, organizations; experience with customer is a plus.
“Can do” attitude, embrace challenge with enthusiasm.
Solid oral and written communication skills.
Quick learner, self-driven.

Desired Characteristics

General manufacturing and engineering knowledge
Knowledge of oil and gas industry

Location
Houston, TX

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HMH delivers a global full-service offshore and onshore drilling equipment offering that provides our customers with a broad portfolio of products and services. Our portfolio also includes providing equipment and services for other industries including civil construction, offshore wind, mining and more.Our company vision drives an unparalleled commitment to quality and major economic advantages for our customers and stakeholders.HMH has a global span covering five continents, with offices in 16 countries. Our 2100 dedicated professionals consistently strive to enhance customer satisfaction and form meaningful collaborations by creating a personalized experience.