Apply: Service Operations Manager
Reference:
BH-12732
• Service Scheduler Operations Manager
•
A fast growing, privately held business providing innovative facilities maintenance services based in Alexandria
• Attractive Salary Package
Our client is a leading Property Group, who provide high quality integrated trade services, project and construction solutions to a diverse portfolio of clients. The business is achieving impressive growth and has an exciting opportunity to lead and manage the head-office operational team. The core of the business is a team of 15 Service Schedulers looking for a new leader. You will be joining a growing, friendly and fast-paced environment, leading the team who provide the critical link in the delivery of maintenance services to clients.
Description
Reporting into an inspiring General Manager, you will be responsible for the end-to-end management of the service scheduling team. It will see you as part of the leadership team in this newly created role.
To be successful, you will understand what it takes to lead a National service scheduling function, bringing your flair and expertise to add value to this amazing company. Initiative, process improvement, time-management, and the ability to respond to competing priorities will be key to this role:
Customer service focus & excellent internal & external stakeholder management skills.
Relationship building & problem solving skills.
Strong people leader with ability to lead through growth.
High level of process improvement & efficiencies capability.
Profile
Leading company mission, values & culture to all team members
Customer focused, strategic and innovative
Ensuring compliance activities including health, welfare and safety
Ensuring the service performance of the business is upheld, including growth plans
Reviewing operational effectiveness and setting strategy to deliver growth
Ensure the organisation's performance complies with set policies and regulations
Reviewing the quality, addressing required actions and continuously improving processes
Personally engaging with services provided
Develop relationships with relevant Industry Associations, major clients & suppliers and other key external stakeholders
Act as spokesperson for the organisation and team
To be successful in this role you will have
Have held a management position in a similar industry
Previous experience working with a fast growing, privately held business
Strong organisational and analytical skills
Demonstrated leadership skills with the ability to lead and motivate staff at all levels
Understanding of service delivery and services industry
Minimum undergraduate tertiary qualifications
Strong interpersonal skills and demonstrated broad business acumen
This is a crucial role in a successful and fast growing, progressive company. They want you to add to their growth by bringing your proven track record of previous relevant experience and success. Apply now or email Monique at moniquemarten@future-you.com.au for more information.
Company Background:
<p>At FutureYou we are powered by our purpose – the power to connect without limitation. We genuinely believe that by connecting great people across the market we are improving the talent position in Australia.</p> <p>Through customer insight, we identified a gap in the Australian executive market between the global multinationals and local boutiques where the lack of human interaction and service offering had widened to a point where neither offered a holistic end-to-end talent solution. This insight paved the way for building a new breed of human capital offering; a ‘super boutique’ that redefines the talent management industry through Specialist Recruitment, Executive Search and Talent Advisory.</p>
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