Apply: IT Operations Manager
Reference:
BH-9319
Client Details
Retail Organisation
Description
IT Operations Manager will have overall responsibility for the daily operations and maintenance of the organisations IT’s infrastructure, including all programs, systems, hardware and software. You will conduct troubleshooting when necessary, as well as maintain technical documentation, configuration procedures, best practices, network security and compliance, and constantly seek to improve current support practices that will result in a better, faster experience for the organisation. Be responsible for:
Plan, develop and direct the introduction and operation of IT systems and their development, maintenance and operating priorities
Plan and coordinate all investigations, feasibility studies and surveys of proposed and existing systems and applications for agreement with key stakeholders
Oversee the selection, installation and use of computing equipment and software
Maintain an up to date knowledge of new equipment and systems
Oversee internal and external delivery teams, ensuring prompt and efficient service and high levels of customer satisfaction
Monitor operations and develop improvements
Act as 3rd level support for all helpdesk calls, ensure all issues are resolved in timely manner
Maintain, monitor, improve and support networks (LAN/WAN), hardware (servers, desktops, mobile devices), software, phone systems, websites, backups, archiving, storage and disaster recovery
Ensure network and systems availability, reliability, capacity, uptime and provide feedback on opportunities for scalability
Assist in the planning and implementation of additions, deletions and major modifications to the network as required
Ensure server and client security patching on a regular basis
Select and manage ongoing relationships with external vendors and agencies
Lead by example – support, coach, motivate and engage the team to be high performers and reach company and team goals
Adopt a collaborative approach to performance and development, setting targets and objectives and plans for building competency and increasing skill and knowledge
Profile
Excellent knowledge of Microsoft’s on premise and cloud environments, Windows Server, Active Directory, Office 365, Azure
Experience with Amazon Web Services
Experience in complex ERP applications: financials, CRM, NetSuite very advantageous
Business Intelligence and Database management; visibility, optimisation
Experience in IT in multi-site operations: communications, WAN
IT Security
Relevant senior business analysis and IT experience
Proven experience in a similar role
Proven commercial acumen
Excellent verbal and written communication skills
Good service ethic, a strong customer focus along with excellent problem solving skills
Able to multi task and prioritise in an ever-changing and fast paced environment
Flexible and adaptable, highly organised and timeline drive
Strong leadership and management skills
Negotiation and Vendor management skills
ITIL certified
Project management qualifications desirable (Prince2)
Job Offer
Our client offers a flexible working environment and an extensive range of well-being and benefit offerings.
Click the 'Apply Now' button ASAP! If you have any questions or would like to have a confidential discussion, please call Corin Roberts in our Sydney office on (02) 9195 2929
Company Background:
<p>At FutureYou we are powered by our purpose – the power to connect without limitation. We genuinely believe that by connecting great people across the market we are improving the talent position in Australia.</p> <p>Through customer insight, we identified a gap in the Australian executive market between the global multinationals and local boutiques where the lack of human interaction and service offering had widened to a point where neither offered a holistic end-to-end talent solution. This insight paved the way for building a new breed of human capital offering; a ‘super boutique’ that redefines the talent management industry through Specialist Recruitment, Executive Search and Talent Advisory.</p>
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