Apply: AO7 Principal Infrastructure Services Officer – Claims Manag...

Reference: BH-173617
AO7 Principal Infrastructure Services Officer – Claims Management

We are seeking an experienced and driven Principal Infrastructure Services Officer to support claims management operations within a large government department. This role will lead policy reviews, improve internal processes, and guide best practices in managing insurance-related matters.

The ideal candidate will bring strong experience in change management and policy development, ideally within an insurance or finance-related environment.

Role Details:
  • Location: Brisbane CBD
  • Contract Length: 3-year assignment
  • Work Model: Hybrid
  • Pay Rate: $80–$83 per hour + super

Key Responsibilities:
  • Lead the review of existing insurance-related procedures, ensuring alignment with internal frameworks and relevant government policies
  • Develop clear and accessible documents and guides to support claims processes for internal stakeholders
  • Drive continuous improvement initiatives across claims handling practices and team workflows
  • Oversee the review and enhancement of procedures related to claims through relevant insurance and recovery frameworks

About You:
  • Experienced in policy and procedure development in complex or government environments
  • Background in insurance, finance, or risk management
  • Skilled in leading change and improving processes across teams
  • Strong communication and stakeholder engagement skills
We are interviewing immediately, so to be considered for this role APPLY NOW.


At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.
Company Background:

Chandler Macleod is a highly regarded and well established recruitment organisation, part of RGF Staffing and Recruit Holdings, the fourth largest staffing network in the world! We partner with over 3500 companies globally providing job hunters with endless opportunities to find and succeed in their work.

Chandler Macleod knows what it takes to recruit, select, and retain the best people. We’re in the business of understanding how people tick because we’ve been digging deep into people’s needs and motivations since 1959.

We uncover the ‘BestFit™’ for employers and job hunters alike by looking beyond the CV’s and JD’s. This allows us to match candidates to jobs that bring out their best and discover people that can make businesses boom.

We’re a team of flexible thinkers and detail obsessors, who believe that the right fit can lead to a happier life. Because when you really get people, you really open up a world of opportunity.

There are several brands that make up Chandler Macleod, these include our Staffing business, our Consulting business, our xPO Talent Solutions business and our Managed Services business.

You can learn more at our website: www.chandlermacleod.com

We are Chandler Macleod. We get people.

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