Senior Case Manager (Administrative Review Tribunal)

About the company:

This Federal Government agency works to deliver programs and services that support people with disability and their families, aiming to improve access, engagement, and outcomes across Australia. The agency collaborates closely with communities, service providers, and government stakeholders to implement initiatives that enhance social inclusion, wellbeing, and equity.

About the Team

The Agency's External Review team manages matters before the Administrative Review Tribunal (ART), with a focus on resolving disputes in a fair, consistent, and timely manner. The team works closely with participants, representatives, legal practitioners, and internal stakeholders to support effective outcomes while balancing legislative obligations and operational priorities.
Operating in a fast-paced environment, the team manages complex and sensitive matters and plays an important role in improving the experience of individuals engaging with the review process.

About the Role
The Agency is seeking an experienced Case Manager to manage a portfolio of complex review matters before the Administrative Review Tribunal (ART).
This role requires a highly organised professional who can exercise sound judgement, navigate complex issues, and build strong stakeholder relationships. You will be responsible for the end-to-end management of cases, identifying resolution pathways, gathering and analysing information, and contributing to positive outcomes through effective case management and dispute resolution practices.

Key Responsibilities
 

• Manage end-to-end case management activities for matters before the Administrative Review Tribunal (ART).
• Analyse complex information and develop options to support early and effective resolution.
• Build and maintain productive relationships with internal and external stakeholders.
• Obtain, assess, and interpret evidence to support decision-making and case outcomes.
• Prepare high-quality briefs, correspondence, reports, and case management documentation.
• Attend and participate in Case Conferences, Conciliations, and Hearings.
• Apply negotiation, advocacy, and dispute resolution techniques to resolve matters efficiently.
• Identify, assess, and respond to risks impacting participants, operational outcomes, and business objectives.
• Manage competing priorities and meet legislated and operational timeframes.
• Contribute to continuous improvement initiatives and best-practice case management approaches.

You Must Have
 

• Demonstrated experience managing complex, sensitive, or high-risk cases.
• Strong stakeholder engagement skills with the ability to build effective working relationships.
• Proven analytical and problem-solving capabilities, with the ability to make sound decisions.
• Excellent written communication skills, including experience preparing detailed reports, briefs, or recommendations.
• Strong verbal communication, negotiation, and influencing skills.
• Ability to manage competing priorities in a high-volume and deadline-driven environment.
• Experience interpreting and applying legislation, policy, or procedural frameworks.
• Strong attention to detail and the ability to exercise professional judgement in complex situations.
• Ability to work collaboratively within a team while managing an independent caseload
• Experience with administrative law, merits review, tribunal, or appeals processes.
• Experience within disability, health, community services, government, or social services environments.
• Experience in insurance claims, underwriting, actuarial services, or compensation schemes.
• Experience in dispute resolution, investigations, complaints handling, or regulatory case management.

Benefits:

• ASAP start (pending Federal Police Clearance)
• 12-month assignment with potential extension
• Location:  Melbourne, VIC
• $60.26 Hourly + Super

How to apply:

Chandler Macleod is an equal opportunity employer as part of our commitment to creating a diverse and inclusive workplace, Aboriginal and Torres Strait Islander people, disability and culturally and linguistics candidates are also encouraged to apply.

Please note the successful candidate for the role must hold Australian Citizenship.

Application closes on the 19th November 2026