AO7 Principal Service Delivery Officer - Projects

Reference: BH-189515
AO7 - Principal Service Delivery Officer – Projects
Brisbane CBD | Hybrid Working
ASAP Start | Contract through to 30 November 2026 | Possible Extension
$88.30 per hour + Super

We're seeking an experienced Principal Service Delivery Officer – Projects to support the delivery of strategic business improvement initiatives, operational frameworks, and service delivery enhancements within a complex government environment.
This opportunity is ideal for a highly organised project professional with exceptional policy and procedural writing capability, strong stakeholder engagement skills, and previous State Government experience.

Key Responsibilities
  • Lead and deliver service delivery and business improvement projects.
  • Develop and refine policies, procedures, guidelines, frameworks, templates, and operational resources.
  • Support the implementation and continuous improvement of service provider partnership frameworks.
  • Provide expert advice on service delivery processes, governance requirements, and operational practices.
  • Collaborate with internal and external stakeholders to drive successful project outcomes.
  • Identify process improvement opportunities and implement practical, sustainable solutions.
  • Ensure project activities align with legislative, policy, and governance requirements.

About You
To be successful in this role, you will have:
  • Previous experience working within a State Government agency.
  • Demonstrated project management experience.
  • Exceptional written communication skills with the ability to develop:
    • Policies
    • Guidelines
    • Procedures
    • Frameworks
    • Governance documentation
  • Strong stakeholder engagement and relationship management capabilities.
  • Proven experience delivering business improvement and operational enhancement initiatives.
  • Excellent organisational skills and the ability to manage competing priorities.
  • Advanced Microsoft Office skills, including:
    • Word
    • Excel
    • PowerPoint

Highly Regarded
  • Relevant tertiary qualifications.
  • Experience within service delivery, health, disability, insurance, or other regulated environments.
If you're a strong project professional with government experience and a proven ability to develop high-quality policies, procedures, and operational frameworks, we'd love to hear from you.
  At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.
Company Background:

Chandler Macleod is a highly regarded and well established recruitment organisation, part of RGF Staffing and Recruit Holdings, the fourth largest staffing network in the world! We partner with over 3500 companies globally providing job hunters with endless opportunities to find and succeed in their work.

Chandler Macleod knows what it takes to recruit, select, and retain the best people. We’re in the business of understanding how people tick because we’ve been digging deep into people’s needs and motivations since 1959.

We uncover the ‘BestFit™’ for employers and job hunters alike by looking beyond the CV’s and JD’s. This allows us to match candidates to jobs that bring out their best and discover people that can make businesses boom.

We’re a team of flexible thinkers and detail obsessors, who believe that the right fit can lead to a happier life. Because when you really get people, you really open up a world of opportunity.

There are several brands that make up Chandler Macleod, these include our Staffing business, our Consulting business, our xPO Talent Solutions business and our Managed Services business.

You can learn more at our website: www.chandlermacleod.com

We are Chandler Macleod. We get people.

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