Apply: Contact Centre Officer (APS5 Equivalent)

Reference: BH-163577-1
Our client is seeking to engage a Contact Centre Officer (APS5 Equivalent).

Location: Wagga Wagga

Employment: MAX TERM, 12 months

Eligibility/Security Requirement: Ability to obtain BASELINE CLEARANCE

Benefits: paid leaves + paid public holidays + 15.4% Super


What you will do

  • provide inbound and outbound telephony support to applicants, their nominees and other callers to the relevant NRS 1800 number
  • apply the National Redress Scheme for Institutional Child Sexual Abuse Act 2018 and relevant policies, procedures and guidelines to all interactions
  • under limited direction, be accountable for organising workflow and escalating risks and issues when needed
  • develop and maintain relationships with internal and external stakeholders to progress outcomes for applicants
  • resolve routine and non-routine enquiries, where necessary collaborating with other teams within the Scheme to resolve complaints or systemic issues
  • assist callers to navigate and access a range of Redress Support Services
  • contribute new ideas, including the identification of efficiency improvements for service delivery


Our ideal candidate:
  • communicates confidently and presents verbal and written messages in a clear, concise and articulate manner
  • understands trauma informed principles and their importance in providing a high level of service
  • applies legislation, policies, procedures and information management requirements
  • demonstrates high level accuracy and attention to detail in the processing and recording of information
  • has the ability to self manage in a complex, changing environment with a high workload
  • demonstrates critical thinking and problem solving with a solution focused approach.

 

If you feel you are a suitable candidate submit your application by hitting “Apply for this job”. Alternatively, you can call Isaac Benjamin on 02 6268 9769 or email Isaac.Benjamin@chandlermacleod.com for further discussion.
Company Background:

Chandler Macleod is a highly regarded and well established recruitment organisation, part of RGF Staffing and Recruit Holdings, the fourth largest staffing network in the world! We partner with over 3500 companies globally providing job hunters with endless opportunities to find and succeed in their work.

Chandler Macleod knows what it takes to recruit, select, and retain the best people. We’re in the business of understanding how people tick because we’ve been digging deep into people’s needs and motivations since 1959.

We uncover the ‘BestFit™’ for employers and job hunters alike by looking beyond the CV’s and JD’s. This allows us to match candidates to jobs that bring out their best and discover people that can make businesses boom.

We’re a team of flexible thinkers and detail obsessors, who believe that the right fit can lead to a happier life. Because when you really get people, you really open up a world of opportunity.

There are several brands that make up Chandler Macleod, these include our Staffing business, our Consulting business, our xPO Talent Solutions business and our Managed Services business.

You can learn more at our website: www.chandlermacleod.com

We are Chandler Macleod. We get people.

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