Clinical Practice Operations Officer - (Admin / Customer Service)

Reference: BH-175730
About the company:

Our client is a large federal government agency focused on providing high quality mental health assessment and clinical counselling services. They take pride on meeting client needs through a combination of proven clinical practices and new and emerging evidence-based approaches. As part of the clinical operations branch, you will work with a professional team who are all dedicated to making a different in the lives of their clients.


About the role:

As a Clinical Practice Officer, you will:
  • Provide front of house and administrative support across all service delivery streams inclusive of data entry and record keeping.
  • Provide administrative support to operational tasks as directed by regional Practice Manager.
  • Provide first escalation point for clients, contracted health providers and external stakeholder queries.
  • Coordinate the administrative requirements for client referrals to both internal and external providers. 
  • Coordinate the administrative requirements for group programs and mental health literacy workshops.
  • Provide assistance with administrative induction and training of new employees and contracted health providers.
  • Undertake financial management activities including drafting procurement documentation, processing invoices, reconciling payments and tracking financial expenditure.
  • Provide office management support for centre and regional satellite property resources, assets, IT and travel requirements.
  • Support the Practice Manager / Assistant Practice Manager in reporting quality assurance, compliance, audits, reports and operational data.


About you:

To be successful in this role, you must have:
  • Demonstrated experience in a business / clinical operations role
  • Strong background in supporting service delivery within a mental health, health, community service, and or a government environment
  • Strong written and verbal communication experience
  • Currently hold or ability to obtain a Working with Vulnerable People registration
  • Currently hold or ability to obtain a Working with Children check


Benefits:
  • ASAP start pending Federal Police Check
  • 12 month casual temporary assignment
  • Full-time hours, Monday to Friday (37.5 hours per week)
  • $44 - $50 per hour + super
  • Multiple locations available:
    • Maroochydore, QLD
    • Lismore, NSW


*** Please note the successful candidate for the role must hold Australian Citizenship and be willing to complete federal police check **


At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion
Company Background:

Chandler Macleod is a highly regarded and well established recruitment organisation, part of RGF Staffing and Recruit Holdings, the fourth largest staffing network in the world! We partner with over 3500 companies globally providing job hunters with endless opportunities to find and succeed in their work.

Chandler Macleod knows what it takes to recruit, select, and retain the best people. We’re in the business of understanding how people tick because we’ve been digging deep into people’s needs and motivations since 1959.

We uncover the ‘BestFit™’ for employers and job hunters alike by looking beyond the CV’s and JD’s. This allows us to match candidates to jobs that bring out their best and discover people that can make businesses boom.

We’re a team of flexible thinkers and detail obsessors, who believe that the right fit can lead to a happier life. Because when you really get people, you really open up a world of opportunity.

There are several brands that make up Chandler Macleod, these include our Staffing business, our Consulting business, our xPO Talent Solutions business and our Managed Services business.

You can learn more at our website: www.chandlermacleod.com

We are Chandler Macleod. We get people.

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