Contact Centre Lead – Fintech firm

Reference: BH-166162

Exciting opportunity
Broad exposure
Reputable organisation

A global bank’s new digital platform is seeking a Contact Centre Lead to join the team.

You will be responsible for managing a team of Customer Service Officers, ensuring service standards are being met, data governance management and working on implementing or improving processes for a more effective workflow. As a lead, you will also be expected to conduct training and development sessions, monitor performances, and have a good working knowledge of customer service process, complaint handling and regulatory frameworks.

The ideal candidate has at least 6-10 years’ experience in Customer Service/Client Services/Contact Centre Operations. People management skills and strong communication skills would be key as you will be leading a team and working closely with multiple stakeholders. As you will be reporting performance through data analytics, MS Office skills will be crucial.

Reg No. R1987809
BeathChapman Pte Ltd
Licence no. 16S8112

<p>Ethos BeathChapman is a global group of executive recruitment experts in Asia, Australia and EMEA, with a network beyond. We connect the world's exceptional companies to exceptional people.</p> <p>Connect with us at <a href="http://www.ethosbc.com" target="_blank" rel="nofollow">www.ethosbc.com</a></p>

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