Apply: VP of Customer Success

About Our Client:
Our client is a pioneering SaaS global scale-up, disrupting the landscape of analytics with innovative software aimed at forging a sustainable future. Their cutting-edge platform integrates asset intelligence, machine learning, and technical engineering support to simplify complex data, contributing directly to the fight against the climate crisis. They are a passionate team dedicated to reducing carbon emissions and leveraging technology for positive environmental impact.
 
What They Do:
Assist large enterprise portfolios to reduce energy consumption and greenhouse gas emissions
Deliver savings through fault detection and preventative maintenance programs.
Enhance asset value.
Increase sustainability ratings and empower managers with detailed analysis
 
About the Role:
Our client is seeking a strategic and results-driven VP of Customer Success to lead their customer success initiatives and ensure their expanding client base's ongoing satisfaction and success. As a key member of their leadership team, you will shape their customer success strategy, develop scalable processes, and cultivate strong customer relationships to drive retention, expansion, and advocacy.
 
What You'll Do:

• Develop long-term customer success strategies aligned with company goals.
• Identify opportunities for upselling services and drive revenue growth.
• Develop retention strategies to increase customer satisfaction and loyalty.
• Analyse customer data to inform product enhancements and advocate for customer needs.
• Lead and mentor the Customer Success and Integration teams, collaborating cross-functionally to ensure alignment.

About You:

• Bachelor's degree in business administration or related field (Master's degree preferred)
• 8+ years of experience in customer success or related roles, with 3+ years in leadership positions
• Proven track record of driving customer success and revenue growth in a SaaS or tech company
• Strong leadership, communication, and interpersonal skills
• Strategic thinker with the ability to develop and execute long-term plans
• Experience working cross-functionally to achieve common goals
• Analytical mindset with a focus on delivering exceptional customer experiences 

What this role offers:
Enticing stock options and high-growth equity potential.
As a key player in championing strategic customer growth alongside founding senior leadership, you'll have a direct role in shaping the company's trajectory.
Our client provides a unique workplace environment driven by genuine ambition and purpose. Their culture empowers every team member to excel collectively, fostering significant and positive impacts.
 
Be a part of the industry disruption and the future of ethical software developmnet.
 
Join our client to drive positive social change and shape a more meaningful future for all. If you're passionate about the environment and technology and want to make a difference with an ethical and socially conscious organisation, apply now to become their VP of Customer Success.

For further information on this role or to confidentially apply, please contact Damian Hamer on 02 8227 9200 or Email Bonnie Reid at Bonnier@ethosbc.com.au. Only Word Format resumes will be accepted.