Apply: Customer Dispute Resolution Officer
Reference:
BH-10051
Financial services
Reputable brand; great culture, great service.
Experience in customer dispute resolution required
An understanding of legislative requirements is required
Client Details
An awesome brand with a national footprint, our client is recognised for being a leader in their field and worlds apart from other financial providers in terms of service delivery.
Description
Reporting to the Dispute Manager, this role is critical in addressing and managing complaints in line with company policy but also lin line with regulatory requirements. The responsibilities of the role are as follows:
Customer Relationships:
Responsible for the management of complaints in accordance with polices and regulatory requirements
Responsible for communicating, reporting and engagement on complaint investigations, handling and resolution to: the customer; internal and external stakeholders for each complaint; and internal management, including to sales and risk and compliance on complaint trends or risk issues
Responsible for the management and resolution of all customer complaints
Accountable for evaluating and assessing the factual matrix and merits of complaints in order to provide a balanced and fair assessment as to each complaints resolution
Management of all customer compliments
Legal component:
Responsible for the response to incoming subpoenas, court orders, police requests and government agency requests
Responsible for the response to written assessment requests from ASIC, customers or third parties
Management of Global database, logins, personal and company searches and undertake company, personal, insolvency, directorship and other statutory searches
Management of contract register, including communication to internal management on key milestone, review or completion dates of contracts
Profile
To be successful in this application, you will have a demonstrable track record in a similar 'Dispute Resolution' function with capability in the following:
Financial Services experience is desired
Experience with complaint handing skills via telephone
Able to think latterly for complaint solutions
An understanding of legislative requirements within sector
Strong time management, multi-tasking and organisation skills
Ability to work effectively within a fast paced and ever changing work environment
Excellent communication skills, both verbal and written
Job Offer
This is a business critical requirement. Our client can offer the following:
Strong brand in market
Great working environment with excellent culture
$79,000 package
Contact details - Ashley Duffy - 9195 2953
Company Background:
<p>At FutureYou we are powered by our purpose – the power to connect without limitation. We genuinely believe that by connecting great people across the market we are improving the talent position in Australia.</p> <p>Through customer insight, we identified a gap in the Australian executive market between the global multinationals and local boutiques where the lack of human interaction and service offering had widened to a point where neither offered a holistic end-to-end talent solution. This insight paved the way for building a new breed of human capital offering; a ‘super boutique’ that redefines the talent management industry through Specialist Recruitment, Executive Search and Talent Advisory.</p>
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