Redress Support Officer - WA

Reference: BH-192521
Chandler Macleod is currently seeking motivated and resilient Service Officers/ Contact Center Officers to join our client’s team in a meaningful role where your work creates real impact for the community in Perth. This is an office-based role.

About the Role:
As a Service Officer, you will be the first point of contact for customers, delivering high‑quality service while managing sensitive, complex or emotionally charged enquiries. Success in this role requires empathy, sound judgement, and the ability to thrive in a fast‑paced, evolving environment.

Key Skills & Experience
  • Exceptional attention to detail, with strong written and verbal communication skills
  • Ability to problem‑solve and make sound, evidence‑based decisions
  • Resilience, adaptability, and effective self‑management in high‑volume environments
  • Demonstrated empathy and capability in managing sensitive, escalated or complex conversations
  • Strong research, analysis, and decision‑making skills supported by subject matter knowledge
  • Experience applying legislation, policies and procedures in a professional setting
  • Ability to manage complex calls and adapt quickly to change
  • Experience working with Aboriginal and Torres Strait Islander peoples, communities or service providers, demonstrating cultural competency and an understanding of historical and contemporary issues

Desirable Qualifications & Experience
  • Previous experience in customer service or administrative roles
  • Background in mental health, physical health, emotional wellbeing, aged care or community care (in an administrative capacity)
  • Experience in roles involving phone-based customer contact (call centre or equivalent), including both inbound and outbound calls

Our Ideal Candidate Someone who:
  • Communicates with confidence and clarity, both verbally and in writing
  • Understands and applies trauma‑informed principles to deliver high‑quality support
  • Can effectively interpret and apply legislation, policy and information management guidelines
  • Demonstrates accuracy and attention to detail in processing and recording information
  • Thrives in a complex, high‑workload environment with changing priorities
  • Applies critical thinking and maintains a solution‑focused approach to problem‑solving

Highly Regarded:
  • Experience working within a government, regulatory or service delivery environment.
  • Experience engaging with Aboriginal and Torres Strait Islander peoples, communities and service providers.
  • Understanding of cultural competency and contemporary issues affecting Aboriginal and Torres Strait Islander peoples.

Eligibility:
To be considered for this opportunity, applicants must:
  • Be an Australian Citizen.
  • Be able to obtain and maintain any required security clearances.
  • Declare any actual, perceived or potential conflicts of interest throughout the recruitment and employment process.
If this sounds like you, we encourage you to APPLY now.
If you're looking for a rewarding role where empathy, professionalism and attention to detail are valued, apply now through Chandler Macleod.
 

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.
Company Background:

Chandler Macleod is a highly regarded and well established recruitment organisation, part of RGF Staffing and Recruit Holdings, the fourth largest staffing network in the world! We partner with over 3500 companies globally providing job hunters with endless opportunities to find and succeed in their work.

Chandler Macleod knows what it takes to recruit, select, and retain the best people. We’re in the business of understanding how people tick because we’ve been digging deep into people’s needs and motivations since 1959.

We uncover the ‘BestFit™’ for employers and job hunters alike by looking beyond the CV’s and JD’s. This allows us to match candidates to jobs that bring out their best and discover people that can make businesses boom.

We’re a team of flexible thinkers and detail obsessors, who believe that the right fit can lead to a happier life. Because when you really get people, you really open up a world of opportunity.

There are several brands that make up Chandler Macleod, these include our Staffing business, our Consulting business, our xPO Talent Solutions business and our Managed Services business.

You can learn more at our website: www.chandlermacleod.com

We are Chandler Macleod. We get people.

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