Apply: Customer Service Executive (Up to $3100, PortNet, Marine/Sh...

Reference: BH-164368
  • Up to $3100
  • Experience in using PortNet is essential 
  • Experience in Marine / Shipping industry
Reports to: Customer Service Manager 

The key responsibilities for the position are (but not limited to):

Outbound
  • Ensure that the bookings and load lists are received and updated within required timelines.
  • Build close working relationships with customers.
  • Arranging customs declarations and declaring DG cargoes on behalf customers.
  • To have full control of the services handled and be able to spot missing customers and/or volumes.
  • Ensure that customers provide constant quick and appropriate responses.
  • Maintain CBF / Booking table. Update Balance to load figures on daily basis.
  • Generate the Booking ELL.
  • Inform agents about move count per terminal to allow for berthing planning.
  • Ensure that the documents received are in complete and correct order and generate a manifest for the agents.
  • Send the final load lists to each terminal of call for their information.
  • Inform customers about cut off messages of the terminal (received 6 hrs before operations commence).
  • Create and supervise the whole process for Third party vessels and partnerships (request of space, creation of lists, IMO cargo, chase for loading confirmations)
  • Claim the loading confirmations for Third party vessels (for PSF purposes)
  • Ensure all documents, portnet creation are completed before vessel closing time. (Including final forecast and special container list are sent to partner/VO)
Inbound
  • Sending Arrival Notices and contacting customers for import containers.
  • Declaring containers in Portnet before closing.
  • Creating PM4 for local / transit DG containers before deadline.
  • Coordinating between customers, POL, PSA Billing team and Operation department.
  • IMPE matching to assist Billing department.


Requirements
  • Minimum 2 to 3 years of working experience in container shipping industry
  • Must have PortNet knowledge.
  • Must be proficient in English (speak & write)
  • Fast & responsible worker
Interested candidates please forward your updated CVs in MS Word format to jianwen@connect-ebc.com
Reg ID: R1984062
EBC Connect Pte Ltd
Licence no. 17C8975
Company Background:

CONNECT is a boutique team of staffing solutions specialists focused on the development and delivery of turnkey recruitment projects, HR services, managed solutions, and the provision of general recruitment services.

Established in 2017, CONNECT is a fully-owned subsidiary of Ethos BeathChapman (EBC), backed by Will Group, a company listed in the Tokyo Stock Exchange.

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