Apply: ServiceHub Support Analyst

Reference: V-36897
The ServiceHub Data Transfer and Support Analyst ICT will attend to service requests and fault reports received from customers via telephone, email, in-person, or through the service request catalogue.
 
Skills and Knowledge required:
  1. Demonstrated experience in high-paced Customer Service Delivery and Service Desk Operations with strong customer service focus.
  2. Completed the ITIL Foundation certificate or have a working knowledge of the service management principles and practices.
  3. Demonstrated understanding of the Australian Government ICT systems, services, processes and security and associated policies.
 
Major Responsibilities:
 
  1. Undertake data transfer requests and process them within agreed timeframes.
  2. Report any issues identified during the processing of data transfers to the ServiceHub First Level Support Duty Analyst and the customers in a timely and efficient manner.
  3. Manage data transfer records by registering the media in the Records Management System and updating the records when disposing of the media.
  4. Work collaboratively with other ServiceHub analysts to coordinate the transfer of data and ensure the timely completion of requests.
  5. Ensure all data transfer applications are up to date and ICT equipment is in good working order.
  6. Initial assessment, prioritisation, investigation and resolution of basic incidents. Deliver service requests within agreed times.
  7. Update Standard Operating Procedures and Knowledge Articles for customers and support staff.
 
Location and Contract Term: The role is based in Canberra. Contract term: 12 months
 
Security Requirements: PV security clearance required. Applicants are required to be Australian citizens.
 
SFIA security level required: The Specified Person will be expected to demonstrate attributes of SFIA Level of Responsibility 2.
 
How to Apply:
Please upload your resume to apply. Please note you will need to complete selection criteria to complete this application process. We will be in touch with instructions for suitably skilled candidates.
Applications open until 12 December or until position is filled.
Call Nicole 1300 944 936 for any further information.
Company Background:

Established in 2006, Whizdom is an Australian owned, Award-winning specialist provider of ICT services, Technology and Administrative contractors and permanent personnel to Government and private-sector clients nationally. We are preferred suppliers to most Government Departments via direct panel agreements and have formal supply arrangements with many multi-national and mid-sized enterprises. Our processes are quality certified by Certex and have provided in excess of $250 million of services to our clients.

We provide a flexible, hybrid work environment for our staff and have a family first policy. Whizdom is a company that truly values its staff and what is important to them. Which is why we do not expect our people to choose between their work and family responsibilities.
Whizdom contractors are our long-term colleagues, so we invest in their careers far beyond their current role. We focus on providing ongoing training, and career management advice, plus brilliant benefits.

We can confidently provide our clients access to a pool of highly skilled, industry trained professionals. This emphasis on training and regulatory compliance helps our clients to achieve both short-term and long-term goals while making the best use of their recruiting resources. Whizdom is more than your average recruitment company.

To apply for this role please complete the following:

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