Apply: Service Delivery Coordinator - Estimator/Scheduler

About the Company: 

Furphy Engineering is a member of the J Furphy & Sons Group - a 5th generation, family-owned manufacturing business, based in Shepparton, Victoria.
Furphy Engineering is a long-established metal manufacturing business comprising two divisions. Furphy Engineering - TVS specialises in the design and manufacture of stainless-steel tanks and vessels and associated equipment in Australia. Furphy Engineering – Fabricated Products provides contract carbon steel fabrication and galvanizing services to strategic clients within electrical and infrastructure sectors.

Do you have a background in estimation, strong attention to detail and thrive in a fast-paced environment? This may be the role for you!

What does the role entail?

The Service Delivery Coordinator will be responsible for supporting the delivery of orders to customers. This will be done through ensuring the effective scheduling of product from estimating and pricing, customer order and order processing, procurement, production scheduling to transport and logistics coordination so that Furphy Customers receive their orders in full, on time, with the supporting quality and document controls to specification.
The Service Delivery Coordinator will have experience across the product life cycle from estimating to purchasing, production and logistics coordination within a manufacturing environment.
The successful incumbent will be able to read and interpret technical fabrication drawings and ideally have experience using project scheduling software (MS Project of ClickUp preferred) and ERP systems (Dynamics preferred).
The role suits an individual with strong communication and organisation skills and attention to detail to ensure accuracy and timely information is recorded and forwarded to key stakeholders across the product life cycle.

Key responsibilities and breakdown of the role:

Leadership & Team Coordination

• Provide day-to-day supervision, guidance, and workload coordination for the Service Delivery Officer.
• Develop and maintain standard work, processes, and controls for order management.
• Support a culture of quality, continuous improvement, and customer focus.
• Liaise with the Operations Manager to escalate issues requiring higher-level decision making.

Estimation

• Prepare estimates/quotes using established data tables for standard products and build pricing for nonstandard products
• Ensure estimation aligns with standard labour rates, materials, and process capabilities.
• Maintain pricing data base to be used for six monthly pricing reviews
• Ensure quotes are completed within the agreed timeframes

Order Processing & Administration

• Oversee accurate entry and maintenance of customer orders in ERP system.
• Ensure job cards are generated, updated, and issued to production with correct revision levels.
• Manage revisions, engineering change notices (ECN), and drawing updates to ensure full document traceability and accuracy.
• Ensure schedules are realistic, maintained, and communicated to customers and stakeholders.
• Maintain accuracy of master data, and inventory records.
• Ensure order processing is completed within agreed timeframe

Purchasing & Material Coordination

• Review Bills of Materials (BOM) and raise purchase orders for materials, components and services.
• Follow up suppliers regarding delivery dates, shortages, and quality issues.
• Monitor inventory levels and support stocktake processes.
• Track supplier performance

Production Scheduling & Workflow Coordination

• Ensure all work orders are scheduled in accordance with the guidelines and priorities established by the Operations Manager.
• Maintain and update the production schedule, incorporating new orders, changes, ECNs, material availability, and capacity constraints.
• Coordinate closely with the Production/Quality Coordinator to ensure schedules are realistic, achievable, and aligned to machine and labour capacity.
• Ensure all work orders have the required materials, drawings, and information available prior to production handover to Production/Quality Coordinator .
• Facilitate production scheduling meetings with Production/Quality Coordinator to review progress, issues, and required adjustments.
• Maintain and continuously improve scheduling logic, rules, and planning parameters.
• Track schedule adherence and drive corrective action when targets are missed.
• Coordinate with service providers as required
• Keep customers informed of dispatch timing, delays, and delivery confirmations.

Document & Drawing Control

• Maintain the drawing library for Fabricated Products.
• Ensure all production documentation reflects the correct revision.
• Manage ECNs, customer-supplied drawings, and updated specifications.
• Maintain traceability in accordance with ISO 9001 and internal quality systems as required.
• Ensure correct delivery documentation, including delivery dockets and picking slips are supplied.

What you will need:

Required skills

• Experience in estimation, purchasing, production administration, customer service or similar role in manufacturing
• Ability to read, interpret and understand technical fabrication drawings
• Strong communication and coordination skills
• Experience with ERP systems (Dynamics or similar)
• Ability to manage competing priorities in a fast-paced environment.
• High levels of accuracy and attention to detail.
• Effective and proactive approach to problem solving and issue resolution.
• Proven experience in creating and managing schedules using Microsoft Project, ClickUp or similar software
• Demonstrated experience in managing a small team within a fast-paced work environment
• A valid Australian or International Driver’s Licence

 
Desirable skills

• Experience in steel fabrication or engineering environments.
• Knowledge of galvanizing, painting, and other post-fabrication processes.
• Knowledge of ISO 9001 quality systems.
• Tertiary qualifications in Business, Engineering, or related discipline.

 
Apply today!
Harvest has been exclusively briefed; all applicants are to go through Harvest.
If you are open to regional opportunities and are on a 491 visa, we would love to hear from you.