Client Experience Manager- Disability Services

Reference: BH-180636
About the Role
Chandler Macleod has partnered with a leading disability and mental health support services provider with over 20 years of expertise to find  a Client Experience Manager- Disability Services to lead a high-performing team and deliver exceptional outcomes. You’ll drive engagement, coach support staff, oversee service quality, and foster a positive, outcomes-focused culture where both clients and workers thrive.
 
Your Impact
  • Lead, coach, and support a team to deliver exceptional, rights-based service.
  • Oversee end-to-end experience, including assessments, planning, risk management, and incident response.
  • Drive outcomes using digital platforms to track goals and guide strategies.
  • Build and maintain a strong, improvement-focused culture.
  • Ensure compliance across performance, learning, audits, and certifications.
What You Bring
  • Minimum Diploma-qualified in human services, allied health, social work, community services, nursing, or related fields.
  • Minimum 5 years’ experience in a similar leadership role.
  • Strong ability to drive outcomes and lead service improvement.
  • Proven capability in coaching, performance management, and building high-performing teams.
  • Skilled in managing risk, incidents, complaints, and service quality.
Why Join the Team?
  • Opportunity to make a real impact on outcomes and team success.
  • Work within a values-driven, evidence-based team committed to continuous improvement.
  • Be part of a supportive organisation that encourages learning, growth, and professional development.
Ready to Lead?
Apply now! Upload your resume and cover letter or call Kristy Madaffari on 02 6691 9106 for a confidential discussion.
Company Background:

Chandler Macleod is a highly regarded and well established recruitment organisation, part of RGF Staffing and Recruit Holdings, the fourth largest staffing network in the world! We partner with over 3500 companies globally providing job hunters with endless opportunities to find and succeed in their work.

Chandler Macleod knows what it takes to recruit, select, and retain the best people. We’re in the business of understanding how people tick because we’ve been digging deep into people’s needs and motivations since 1959.

We uncover the ‘BestFit™’ for employers and job hunters alike by looking beyond the CV’s and JD’s. This allows us to match candidates to jobs that bring out their best and discover people that can make businesses boom.

We’re a team of flexible thinkers and detail obsessors, who believe that the right fit can lead to a happier life. Because when you really get people, you really open up a world of opportunity.

There are several brands that make up Chandler Macleod, these include our Staffing business, our Consulting business, our xPO Talent Solutions business and our Managed Services business.

You can learn more at our website: www.chandlermacleod.com

We are Chandler Macleod. We get people.

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