Apply: Business Senior Project Manager - Operating Models

Ethos Beathchapman in partnership with one of our key clients is seeking a Senior Project Manager to work across uplifting Customer Engagement.  The contract opportunity is initially 6 month engagement with the high possibility to extend.
The key focus for this position is to assess and enhance business and customer operating models including process management, process design, process simplification and modelling for operations/ standard operation processes.

The purpose of the project is to meet the needs of the customer and to align the business strategy to derisk, simplify, grow and excel.  
Your role will involve creating a process and target model for customer engagement by gaining commitment to implement from the program lead. The Senior Business Analyst becomes the requirements and design SME of the new model through to requirement gathering, implementation, adoption and outcome realisation. This will involve specifying the epics, capabilities, features and user stories to support the new model, and driving the customer and employee validation.

You will be resilient and have advance project management and engagement skills to prepare and manage projects budgets, assess, evaluate and report on progress, financial status, and benefits realisation against agreed performance measures. Your vast experience will enable you to select, engage and manage external specialists to manage and perform various process stages.

Additional experience includes:

• 10-15+ years in the position of a business focused Senior Project Manager/ Program Manager with a delivery focus around customer operations and process design,  transition simplification, standard operating assessments and modelling.
• Recent financial services experience
• Strong understanding of risk controls
• Experience across regulatory/ industry obligations
• High level interpersonal and written communication skills in a complex project environment.

For further information on this role or to confidentially apply, please contact Julie Cooper 02 8227 9200 or send your CV to juliec@ethosbc.com.au or apply directly via the Apply for this job button. Only WORD DOCUMENT resumes will be accepted