Customer Service Officer - Waste Services

Reference: BH-181056
Are you passionate about delivering exceptional customer service and supporting your community? Our client is seeking a Customer Service Officer to join their team, focusing on waste services and Food Organics and Garden Organics (FOGO) programs.

About the Role

In this role, you will:
  • Provide high-quality customer service via phone, email, and other channels.
  • Assist residents with enquiries related to waste services and FOGO.
  • Evaluate customer needs and determine the best course of action to resolve issues.
  • Maintain up-to-date knowledge of services, policies, and procedures.
  • Handle complaints professionally and ensure a positive customer experience.
  • Contribute to the development of customer service policies and procedures.
  • Support workplace health and safety standards and compliance.
Key Responsibilities
  • Respond promptly and professionally to customer enquiries.
  • Liaise with internal and external stakeholders.
  • Identify and report service delivery issues.
  • Ensure compliance with relevant legislation and safety systems.
  • Participate in continuous improvement initiatives.
Qualifications & Experience
  • Relevant qualifications and/or experience in customer service.
  • Minimum 12 months in a similar role.
  • Strong communication skills across phone, email, and face-to-face.
  • Proficiency in computer applications.
  • Previous experience in local government.
  • Ability to work flexible hours and in a team environment.
  • Demonstrated commitment to customer service excellence.
 
Apply Now: We are looking for someone who embodies teamwork, innovation, and a strong customer focus, with a commitment to safety and community service.

 At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion
Company Background:

Chandler Macleod is a highly regarded and well established recruitment organisation, part of RGF Staffing and Recruit Holdings, the fourth largest staffing network in the world! We partner with over 3500 companies globally providing job hunters with endless opportunities to find and succeed in their work.

Chandler Macleod knows what it takes to recruit, select, and retain the best people. We’re in the business of understanding how people tick because we’ve been digging deep into people’s needs and motivations since 1959.

We uncover the ‘BestFit™’ for employers and job hunters alike by looking beyond the CV’s and JD’s. This allows us to match candidates to jobs that bring out their best and discover people that can make businesses boom.

We’re a team of flexible thinkers and detail obsessors, who believe that the right fit can lead to a happier life. Because when you really get people, you really open up a world of opportunity.

There are several brands that make up Chandler Macleod, these include our Staffing business, our Consulting business, our xPO Talent Solutions business and our Managed Services business.

You can learn more at our website: www.chandlermacleod.com

We are Chandler Macleod. We get people.

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