Head of Contact Centre Transformation

Reference: BH-167433

Group level role
Well-established bank
Regional coverage

A well-established bank seeking a Head of Contact Centre Transformation to join the team.

Partnering key stakeholders in the bank, you will lead process improvement initiatives to drive high standards for the bank’s Regional Customer Service and Contact Centre. You will be responsible for monitoring performance management through data analytics, identifying process improvements and develop solutions for digital transformation.

The ideal candidate comes with at least 10 years relevant experience in change management, process re-engineering, digital transformation etc in a Contact Centre environment. You are a strong communicator who is able to translate business needs to relevant stakeholders, strong with data analytics and has a keen eye for identifying gaps in current processes.

Reg No. R1987809
BeathChapman Pte Ltd
Licence no. 16S8112

Ethos BeathChapman is a global group of executive recruitment experts in Asia, Australia and EMEA, with a network beyond. We connect the world's exceptional companies to exceptional people.

Connect with us at www.ethosbc.com

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