Apply: Service Desk Analysts / Level 2
Reference:
BH-343262
We have several contract opportunities for the Level 2 Service Desk Analysts.
Key responsibilities will include:
Acquiring a deep understanding of the business rules and system rules to become a subject matter expert
Investigate, triage, and where appropriate resolve level 2 incidents and requests via an incident management systems (ITIL ticketing system)
Perform validation on complex business problems by differentiating between system issues (IT) or business rule (operational) issues.
Work out of a ticketing system to accept, resolve and triage incidents, as well as handle critical incidents raised to the team by email.
Perform occasional data analysis and reporting in excel, including identifying trends and root causes in data.
Demonstrate strong investigative and problem-solving skills
Australian citizenship is mandatory to be eligible to apply for this role.
Company Background:
<p>The world is becoming more digital, socially connected, mobile and virtual, having profound effects on our work lives – from how we search for jobs and source talent to how we interact in the workplace and manage employees. <br />Ignite is re-imagining talent services, providing specialist recruitment, on-demand talent and outsourced people services designed to ignite potential in this new world.</p> <p>Using deep industry expertise combined with a fresh approach called FutureNOW that uses progressive tools, technology and techniques, we uncover hidden needs, motivations and desires in order to connect candidates and clients for the lasting benefit of both.</p>
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