Energy Response Consultant - Service & Sales

Reference: BH-185221
Energy Response Consultant – Service (Entry Level)Customer Care | EnergyAustralia

About the RoleAs an Energy Response Consultant, you’ll be the friendly and knowledgeable first point of contact for our residential customers. You’ll handle a range of inbound enquiries, build genuine rapport, and provide solutions that meet customer needs — all while representing one of Australia’s most trusted energy providers.

What You’ll Be Doing
  • Managing a variety of inbound customer calls across account enquiries, payment assistance, concessions, billing, and more
  • Providing exceptional service and resolving enquiries in a professional, customer-focused manner
  • Proactively promoting EnergyAustralia products and services through upselling and cross-selling
  • Using effective communication, active listening, and empathy to build strong customer relationships
  • Handling objections confidently and offering tailored solutions
  • Following regulatory and compliance requirements on every call
  • Managing your time, schedule and breaks effectively
  • Participating in coaching sessions, team huddles, and continuous development
What You’ll Bring
  • Experience in customer service and/or sales roles (1–2 years desirable)
  • Demonstrated ability to sell products or services
  • Strong communication skills and a natural ability to build rapport
  • High attention to detail and ability to follow processes accurately
  • Self-motivation, proactive attitude, and willingness to learn
  • Ability to adapt to changing industry requirements
  • Competent computer skills, including Microsoft Teams and Outlook
  • Typing speed of at least 35 wpm with 95% accuracy
  • High School Certificate (or equivalent experience)
  • We are seeking candidates who are bilingual for this recruit for some of these vacancies - please make it clear on your application if you are fluent in reading, writing and speaking Cantonese, Mandarin or Arabic.
Non-negotiables for this role
  • Must be able to commence Monday 4th May 2026 for a 6-week training block in Geelong (Monday to Friday)
  • Post training you must be available to work a hybrid model (Tuesday and 1 other day in the Geelong office at the leader’s discretion – the only exception for this is that the Bilingual candidates have the option of being based in Melbourne CBD post training due to the availability of supports there for the language skillset)
  • No holidays or leave planned for the first 3 – 6 months
  • Be available to work a full time rotating roster Monday – Friday between the hours of 8am – 5:30pm (there is no part time or flexible hours available due to the nature of this role)
Why Us?

We’re committed to providing an inclusive culture so our people can bring their whole selves to work and have a sense of belonging. From our PRISM network that creates a positive culture for LGBTI employees to our Reconciliation Action Plan that has commitments to strengthen relationships with Aboriginal and Torres Strait Islander people and organisations, it’s a workplace where everyone’s welcome.  We offer;·      

  • Dynamic Team Culture
  • Balance Life and Work through our Flexible Ways of Working
  • Competitive salary
  • Quarterly Incentive program
  • Discounts on your energy bills for you, your friends and family
  • Recharge and relax with one extra day of leave each year (we call them recharge days)
  • Volunteer days off to help charities make a difference through volunteering
  • We offer 20 weeks paid parental leave that’s completely gender-equal
  • State-of-the-art offices with stunning water views in Geelong and the Melbourne location is only 3–4-minute walk from Southern Cross station

If you’re ready to ‘light the way’ towards your next career move, click the 'Apply’ button & complete the online application form. 

***Please note only shortlisted candidates will be contacted, as we are expecting a high demand for these positions, all applications will only be accepted and managed through online applications***

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.
Company Background:

Chandler Macleod is a highly regarded and well established recruitment organisation, part of RGF Staffing and Recruit Holdings, the fourth largest staffing network in the world! We partner with over 3500 companies globally providing job hunters with endless opportunities to find and succeed in their work.

Chandler Macleod knows what it takes to recruit, select, and retain the best people. We’re in the business of understanding how people tick because we’ve been digging deep into people’s needs and motivations since 1959.

We uncover the ‘BestFit™’ for employers and job hunters alike by looking beyond the CV’s and JD’s. This allows us to match candidates to jobs that bring out their best and discover people that can make businesses boom.

We’re a team of flexible thinkers and detail obsessors, who believe that the right fit can lead to a happier life. Because when you really get people, you really open up a world of opportunity.

There are several brands that make up Chandler Macleod, these include our Staffing business, our Consulting business, our xPO Talent Solutions business and our Managed Services business.

You can learn more at our website: www.chandlermacleod.com

We are Chandler Macleod. We get people.

Please complete the form below to apply for this role

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