Apply: Clavis Insight Sr/Consultant - Research and Insight APAC - S...

Position: Sr/Consultant – Research & Insight APAC
Brand: Ascential APAC
Office location: Hong Kong
Reports to: Sr Research & Insight Manager, APAC
Clavis Technology is the leading provider of cloud‐based e‐Commerce Intelligence and Online
Retailer Measurement solutions for fast moving consumer packed goods (FMCG/CPG) brands. Our
customers include some of the largest consumer goods companies in the world. We continue to
grow at pace as demonstrated by a stream of recent acquisitions and concerted expansion globally
– in particular in the US and Asia Pacific. We are increasingly an ‘insight’ based business and our
strategy is to create core brands that truly own their vertical on a global scale. .
About the opportunity
We are looking for a professional to take on the Research and Insight role managing the insight projects for
Clavis in the APAC region, based in Shanghai, regional HQ. Clavis has identified APAC as a significant area of
focus and as such the role and team are expected to have significant exposure within Clavis and impact on
results.
This role will work with Clavis Insight team and report to the Customer Success Director based in Shanghai.
This blend will give you the ability to leverage group expertise while building relationships and business
understanding to have a significant impact.
Ideally you will have a combination of experience in consulting and expertise in the e‐commerce industry.
Having experience with FMCG industry is an additional advantage. You should be able to demonstrate
exceptional impact from the insight you were able to deliver. If you have no industry experience then you
will need to demonstrate that you are a specialist within insight consulting.

Responsibilities of the role:
eCommerce Consulting

• Project Management ‐ for new customer, play a PM role for project deployment, including scope confirmation, timeline control, customer communication, internal cross‐functional communication
• Pre‐sales support ‐ supporting Sales in pre‐sales period, including Clavis SaaS product demo,value explanation
• Product support ‐ gathering customer feedback on Clavis SaaS product and new
• requirements, and communicate with internal Product Management team with these
• feedback and new requirements
•  Customer enablement ‐ Clavis SaaS product customer training, workshop, value creation, customer relationship management
• Advanced analysis to support key business decisions, including competitor analysis, business performance analysis etc.
•  Promoting the use of insight & research for business decision making, and continually
• monitoring changes in customer needs and how the business should react
• Supporting the Customer Success Director with customer and market perspectives, to inform key decisions/development
•  Utilizing the knowledge of the key e‐commerce platform to improve and optimize the Clavis analytical framework

Experience:

•  At least 4‐6 years of experience in corporate insight/research functions or consulting background
•  2‐3 year of experience in the e‐commerce industry, or in the e‐commerce BU
•  Working experience/ serving experience with FMCG manufacture will be a advantage
•  Examples of gaining insight from quantitative (e.g. customer/market/financial) data, which you used to have a significant impact on a business
•  Basic analytical techniques (e.g. correlation, cluster analysis) to support key decisions (coding skills not necessary); able to use insights creatively
•  Understanding of varied research methodologies and data‐sources (internal systems, Salesforce, Google Analytics, external sources) and processes; able to access and combine the varied sources for reporting and analysis necessary to business needs
•  Familiar with different types of analysis, market sizing, competitive analysis etc and utilised them to understand business needs and track performance
•  Understanding of analytics software and data structures preferred
•  Excellent written and verbal communication abilities in English and Chinese (Mandarin) is a must;
• Solid project management skills and attention to detail
•  Ideally experience of some/all of: Tableau, PowerBI, R, Python, SQL, SalesForce, Marketo
•  Excellent Excel and PowerPoint skills
•  Fluent in Japanese or Korean is a plus

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