Apply: Application Support Analyst
Reference:
BH-8180
Oracle Fusion application support
World-renowned fast food corporation
Sydney CBD location - permanent position
Description
Support Oracle SAAS / PAAS business applications as required on an operational day-to-day basis.
Ensure the efficient and stable operation of the relevant business applications thereby ensuring high levels of business satisfaction.
Provide support for incidents and problems escalated from internal and external support partners during business hours.
Work with Oracle and Oracle support partners to resolve incidents raised by the business.
Provide afterhours support via escalation from internal and external support partners and others as required.
Assist with resolution of more complex technical issues as identified by the first line support analysts.
Work with Oracle Support Partner for SAAS / PAAS application upgrades, patching and minor works activities with external vendors and internal teams, including assisting with the facilitation of the appropriate level of system and user acceptance testing and change management.
Assist with continual system & process improvements.
Working with the application vendors to ensure they deliver according to agreed SLA’s.
Profile
Oracle Fusion support experience or simialr such as Dell Boomi, Oracle SOA, other supply chain systems
Previous experience supporting enterprise cloud or “on-prem” ERP systems.
Experience monitoring, managing and supporting EDI solutions
Previous experience in performing system configuration, maintenance, staging, interfacing and working in project teams.
Experience in product and vendor management.
QSR experience would be highly regarded.
Job Offer
Permanent, full time position, $130,000 plus bonus plus super
Contact details: Jessica Meadows 0291925924
Company Background:
<p>At FutureYou we are powered by our purpose – the power to connect without limitation. We genuinely believe that by connecting great people across the market we are improving the talent position in Australia.</p> <p>Through customer insight, we identified a gap in the Australian executive market between the global multinationals and local boutiques where the lack of human interaction and service offering had widened to a point where neither offered a holistic end-to-end talent solution. This insight paved the way for building a new breed of human capital offering; a ‘super boutique’ that redefines the talent management industry through Specialist Recruitment, Executive Search and Talent Advisory.</p>
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