Apply: Customer Experience Program Delivery Manager

Reference: BH-170501
Customer Experience Program Delivery Manager
Location: Brisbane CBD | WFH Options (Fridays)
Contract: 24 Months + Possible 12-Month Extension
Rate: $857 per day + super
 
We are looking for a Customer Experience Program Delivery Manager to lead the development and implementation of customer information initiatives that enhance accessibility and improve the end-to-end customer journey.
 
Key Responsibilities:
  • Manage the identification, development, and delivery of customer information initiatives, including business case development.
  • Oversee procurement and contract administration for consultancies to ensure best-practice solutions.
  • Establish and facilitate governance frameworks to integrate initiatives into operations.
  • Develop and maintain program schedules, reporting, and risk management frameworks.
  • Analyze technical documents, reports, and data to recommend customer-focused strategies.
  • Build and maintain relationships with internal and external stakeholders to support program success.
 
About You:
  • Demonstrated experience in complex stakeholder engagement.
  • Strong program management skills.
  • Deep understanding of customer experience in public transport.
  • Excel in problem-solving, strategic planning, and delivering high-quality outcomes.

This role offers an opportunity to make a meaningful impact on accessibility and customer experience across the Queensland Rail network.

We are interviewing immediately, so to be considered for this role APPLY NOW.


At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.
Company Background:

Chandler Macleod is a highly regarded and well established recruitment organisation, part of RGF Staffing and Recruit Holdings, the fourth largest staffing network in the world! We partner with over 3500 companies globally providing job hunters with endless opportunities to find and succeed in their work.

Chandler Macleod knows what it takes to recruit, select, and retain the best people. We’re in the business of understanding how people tick because we’ve been digging deep into people’s needs and motivations since 1959.

We uncover the ‘BestFit™’ for employers and job hunters alike by looking beyond the CV’s and JD’s. This allows us to match candidates to jobs that bring out their best and discover people that can make businesses boom.

We’re a team of flexible thinkers and detail obsessors, who believe that the right fit can lead to a happier life. Because when you really get people, you really open up a world of opportunity.

There are several brands that make up Chandler Macleod, these include our Staffing business, our Consulting business, our xPO Talent Solutions business and our Managed Services business.

You can learn more at our website: www.chandlermacleod.com

We are Chandler Macleod. We get people.

Please complete the form below to apply for this role

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