L1 IT Technical Support

Reference: BH-44210

L1 IT Technical Support (Onsite | 12 Months Contract)

We are looking for a proactive and detail-oriented L1 IT Technical Support to support day-to-day operations and ensure smooth service delivery. This role is ideal for individuals who enjoy problem-solving, stakeholder coordination, and working in a structured environment.

Key Responsibilities

Act as the primary point of contact for inquiries and issues from both internal and external stakeholders
Ensure high levels of client and stakeholder satisfaction by meeting service levels, deliverables, and performance targets
Monitor and follow up on support tickets (L2) to ensure timely updates and resolution within SLA timelines
Step in as a backup resource during contingency situations to ensure continuity of operations
Prepare ad-hoc reports, including data gathering, analysis, and interpretation to drive process improvements
Support administrative and operational tasks to enhance overall team efficiency

Requirements

Strong communication and stakeholder management skills
Detail-oriented with good problem-solving abilities
Comfortable working with data, reporting, and tracking tasks
Able to work in a fast-paced, structured environment

Good to Have

Experience with ServiceNow or similar ticketing systems

How to Apply: Interested applicants, please click on the “Apply Now” to submit your updated resume.

Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.

Cheah Wei Ee
Team Lead - Contracting
EA Personnel No: R23114782
Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248

Peoplebank is Asia Pacific's leading talent solutions provider with a network of offices in Singapore, Hong Kong and Australia. Peoplebank provides one-stop recruitment and staffing solution services across multiple industry sectors covering contract and permanent hires, and payroll services. With a dedicated team of specialist consultants, we deliver several innovative candidate sourcing strategies, retention strategies, and operating best practices to provide excellence in our service levels for both our clients and candidates.

EA Licence Number : 08C5248

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