Customer Support Officer

Reference: BH-26533

Maxima’s Recruitment Services team embody a “candidate first” mindset and aim to ensure appropriate job matches between applicants and employers to ensure sustainable employment opportunities. The Office and Professional Recruitment team are a cohesive team who work together to support our clients and candidates to find their perfect match.

About the Role:
Maxima’s valued client, located in Melrose Park, is looking for 2 x Customer Support Superstars! 1 x role is full time hours, Monday to Friday, 1 x role is negotiable either full time or part time hours. Salary is negotiable for the right candidate.

Reporting to the Customer Service Supervisor, specific duties of the role include, but are not limited to:

Answer incoming calls and direct callers to the appropriate personnel to assist with their enquiries
Printing and sorting of customer emailed orders and enquiries
Data entry of orders with accuracy
Assist with order office processes and procedures
Meet and greet on site visitors and assist with customer collection of orders
Review customer orders to ensure all relevant information is available for production and despatch
Maintain office filing system
Process amendments to orders in accordance with administrative systems
Assist with the preparation of computer-generated quotes requested by clients and “one off sales”

About You:

Previous customer service experience (required)
Confident data entry skills (required)
Ability to adapt in a fast-paced environment
Exceptional communication skills (required)
Experience in administration/customer service in a production setting (desirable)

About Maxima:
Maxima is a not for profit company, established in 1985, focusing on supporting people in their pursuit of meaningful and fulfilling work. Maxima has a range of employment divisions, including; temporary and permanent recruitment services (office and professional, and labour-hire), apprenticeships and traineeships, as well as Disability Employment Services.

Every day, Maxima works towards a better Australia by helping people into meaningful employment. We do this by connecting and supporting jobseekers and employers.

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