Apply: Manager, Claims Services

Our Client – South Australian Government Financing Authority (SAFA), branch of Department of Treasury and Finance. 

Perks People Solutions have partnered with the South Australian Government Financing Authority (SAFA) to recruit a Manager, Claims Services.
SAFA functions as the central financing authority, captive insurer and manager of the passenger and light commercial fleet operations for the Government of South Australia.

SAFA plays an integral role in the overall management of the State Government's finances and risks, harnessing economies of scale and expertise in wholesale financial and insurance markets to provide a range of treasury, insurance, and vehicle fleet management services to public sector clients, set by its strategic direction.
The Role:The Manager, Claims Services plays a key role within SAFA’s Insurance and Strategic Projects department by leading the delivery of complex liability claims management strategy and the provision of specialist advice. This role will make an important contribution to protecting our state’s prosperity and that of South Australians in supporting the Government’s captive insurance arrangements.

The Role:
 
This Manager, Claims Services reports to the Director, Insurance and Strategic Projects and works collaboratively with SAFA’s Insurance Services team.
 
Key responsibilities include:

• Personally manage complex claims from reporting to settlement, as well as overseeing the same for the Claims Services team.
• Lead and mentor a team of liability claims specialists, promoting a culture of excellence, accountability, and continuous improvement.
• Develop and maintain relationships with SAFA’s key insurance customers, legal advisors, reinsurers, actuaries, and senior stakeholders.
• Oversee the recovery of claim losses and contribute to the development of insurance products and premium strategies.
• Prepare high-level written and verbal advice to SAFA Executives, Treasury and Ministerial offices.
• Ensure compliance with Agency Agreements and delegated authorities, including preparation of written briefings for claims exceeding delegation.
• Drive operational performance through resource planning, workload monitoring, and change management initiatives.
• Provide assistance and advice to staff across government regarding insurance and claims management practices and procedures.
• Contribute to the development of marketing materials, which presents the State’s risk profile in the best possible manner in support of the State’s reinsurance renewal.
• Responsibility for the development and maintenance of a Claims Procedure Manual to ensure consistency across the public sector.

About You:

• Extensive experience managing complex, sensitive, and high-value liability insurance claims.
• Demonstrated ability to lead, manage and develop high-performing teams in the private and/or public sectors, particularly in relation to insurance.
• Sound knowledge of insurance principles, claims management practices, and relevant legislation.
• Detailed knowledge of legal practices and procedures, including mediation and settlement negotiation.
• Excellent written and verbal communication skills, with the ability to liaise and advise at executive and ministerial levels and instruct loss adjusters, other experts, lawyers and counsel in relation to claims matters.
• Strong stakeholder engagement skills and demonstrated ability to work collaboratively across teams to achieve outcomes.
• High-level analytical and strategic thinking skills, with the ability to navigate political sensitivities.
• Adaptable and resilient, with the ability to manage competing priorities under tight deadlines.
• Desirable: Membership of a relevant professional body (e.g. Associate member of the Australian Insurance Institute or equivalent professional membership) and a relevant post graduate qualification.

In Return:

• High value, impactful work
• Flexible working options
• Salary packaging options
• Discounted gym membership
• Supportive career development opportunities
• Employee Assistance Program for you and your family
• Be Well Program

Please note: This is a three-year contract. SAFA offers flexibility, professional development, and the opportunity to contribute to a high-impact government function.
 
Next Steps: 

Please kindly copy and paste the link below in your browser to:
http://www.ppsconsulting.com.au/SAFAjobs

• Access the candidate briefing pack (including detailed role statement)
• Access the Pre-Employment Declaration form
• TO APPLY – submit your CV and Cover Letter (maximum 2 pages, addressing the key selection criteria and demonstrating suitability for the role)

Applications close at 5.00 pm on 28th November 2025.

For a confidential discussion about the role, please contact SAFA’s recruitment partner Sally Warner from Perks People Solutions on (08) 8273 9291 or email swarner@ppsconsulting.com.au.

The Department of Treasury and Finance is an Equal Opportunities employer committed to providing an inclusive workplace that embraces diversity and inclusion for all employees. We strongly encourage applications from people of Aboriginal and Torres Strait Islander descent, culturally diverse backgrounds, disability, all genders, and LGBTQI+ community. If you have any support or access requirements, we encourage you to advise us if invited to interview.