Technical Support Engineer (shift hrs)

Reference: BH-167471

Functional Role

Based on follow the sun support model, interfacing with Global TSC and GSOC in New York & London to support my client’s customers
Network Management – To monitor and troubleshoot networks using network management systems and tools.
Network Build – To install and maintain network equipment including; Cisco routers, Nokia routers, VoIP gateways and switches, BTI, Sagem optical platform as well as Sycamore DNXs.
Administration Duties – To maintain records, network schematics and databases.
Fault Management – Troubleshoot network faults and ensure customer networks are up and working.
Network Monitoring - ensure that customer networks are proactively monitored and customer trouble tickets resolved within service level targets
Required to support 1 weekend per week as per shift necessity, subject to schedule plan.
Availability to work early or late shift on weekdays anytime between 7am to 6pm
Call Out – To provide 24 hour call out support when required.
Developing and expanding IP network and capability in Asia Pacific region.
Deliver customer service excellence to customers at all times

Experience and Skills Requirements

University degree or equivalent Experience in Network Engineering with minimum 5 years’ experience in the Technology environment
Experience in Telecommunication field with extensive knowledge in a wide portfolio of technology and products across IP, SDH, and DWDM platforms.
Good working knowledge of Cisco (Minimum CCNP), Nokia (NRS), and DWDM optical based equipment.
Experience with IP networking MPLS, Layer 2 technology is required
Experience with Nokia routing network or SIP technology will be preferred
Knowledge of Financial Markets Data such as service feeds will be advantage
Excellent communication skills and ability to be key player working together with highly motivated team to support the business.
Ability to work as an individual contributor and team player. Role require to interact and working closely with colleagues, service provider and customer in support role of network circuit design.
Resourceful and good initiative in resolving complex issues relating to role support.
Absolute proactive approach to network design forethought and planning.
Excellent organizational skills and able to work independently.
Strong Knowledge of MS Office Suite, Power Point, Visio knowledge essential.
Oracle Metasolv experience desirable
Strong attention to detail and follow-through is required
Singaporeans and PR would be offered priority for this role

Reg No. R1442448
BeathChapman Pte Ltd
Licence no. 16S8112

Ethos BeathChapman is a global group of executive recruitment experts in Asia, Australia and EMEA, with a network beyond. We connect the world's exceptional companies to exceptional people.

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