APS4 Service Liaison Officer - People Advisory Centre

Reference: BH-177089
We are seeking an APS4 Service Liaison Officer to join our client’s People Advisory Centre (PAC). The successful candidate will provide high-quality advice on people-related matters, support HR processes, and contribute to continuous improvement initiatives. Based in Brisbane, Robina, or Burnie, this position offers a 12-month contract with the possibility of extension.

Key Responsibilities:
  • Deliver excellent customer service through consistent, high-quality advice on people-related issues using the PAC knowledge database.
  • Liaise with staff via telephone and email, providing accurate and timely information on HR matters.
  • Assist senior PAC staff and specialised teams in resolving complex or sensitive personnel queries.
  • Escalate complicated issues appropriately and support the resolution process.
  • Undertake payroll and human resource processing within SAP-Essentials, ensuring accurate staff records.
  • Provide on-the-job training and support to PAC Service Officers, including performance feedback.
  • Maintain and update the PAC information database with relevant legislation, policies, and FAQs.
  • Complete administrative tasks such as raising purchase orders, reconciling monthly accruals, and ordering supplies.
  • Support the induction of new staff with equipment, training, and orientation activities.
  • Identify opportunities for process improvements and contribute to efficiency enhancements.
About You
The ideal candidate will bring a proactive approach and strong communication skills to this varied and vital role. You will have experience working in a busy HR or customer service environment and possess a solid understanding of HR systems and legislation.

  • Demonstrated ability to critically analyse and respond effectively to customer enquiries.
  • Excellent written and verbal communication skills.
  • Strong customer engagement and interpersonal skills.
  • High level of computer literacy, particularly with spreadsheets and database applications.
  • Organised, able to prioritise tasks and manage competing deadlines.
  • Knowledge of privacy principles, WHS policies, records management, HR policies, and employment legislation.
  • Experience with SAP-Essentials or similar HR/payroll systems is desirable.
  • Ability to work collaboratively within a team and contribute to continuous improvement initiatives.
This is an excellent opportunity for a motivated and resourceful professional to support a vital public service function. If you are committed to delivering outstanding service and enjoy working in a dynamic environment, we encourage you to apply. Join us in making a positive impact—your expertise can help support community and organisational success.

 

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.
Company Background:

Chandler Macleod is a highly regarded and well established recruitment organisation, part of RGF Staffing and Recruit Holdings, the fourth largest staffing network in the world! We partner with over 3500 companies globally providing job hunters with endless opportunities to find and succeed in their work.

Chandler Macleod knows what it takes to recruit, select, and retain the best people. We’re in the business of understanding how people tick because we’ve been digging deep into people’s needs and motivations since 1959.

We uncover the ‘BestFit™’ for employers and job hunters alike by looking beyond the CV’s and JD’s. This allows us to match candidates to jobs that bring out their best and discover people that can make businesses boom.

We’re a team of flexible thinkers and detail obsessors, who believe that the right fit can lead to a happier life. Because when you really get people, you really open up a world of opportunity.

There are several brands that make up Chandler Macleod, these include our Staffing business, our Consulting business, our xPO Talent Solutions business and our Managed Services business.

You can learn more at our website: www.chandlermacleod.com

We are Chandler Macleod. We get people.

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