Customer Service Lead (Complaints)

Reference: BH-169994

Rare opportunity
Opportunity to join a Fintech firm
Broad exposure

A global bank’s new digital platform is seeking a Customer Service Lead (Complaints) to join the team.

You will be responsible for managing and coaching a team of complaint handling officers, ensuring that complaints are handled accordingly to service standards. You will design the Service Level Agreement, monitor the complaints process and enhance any areas of improvements. Develop the customer complaints servicing model and handle any escalation cases if required. You will work closely with other support teams to continuously update the system features and processes.

The ideal candidate has at least 6-10 years of experience in Customer Service/Client Services/Contact Centre Operations and a good understanding of banking regulations. Strong communication skills would be key as you will be leading a team and working closely with several stakeholders. As you will be reporting performance through data analytics, MS Office skills will be crucial.

Reg No. R1987809
BeathChapman Pte Ltd
Licence no. 16S8112

Ethos BeathChapman is a global group of executive recruitment experts in Asia, Australia and EMEA, with a network beyond. We connect the world's exceptional companies to exceptional people.

Connect with us at www.ethosbc.com

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