Apply: Senior Content Design Advisor

Lead the design, development and production of high-quality, relevant, engaging, customer-centric content to maximise the value of the customer experience and support effective NSW Government digital communication.

Key accountabilities
•Provide technical expertise and advice on a range of content design matters and collaborate with subject matter experts, key stakeholders and communication teams to plan content architecture, page structure and content formats in line with the overall content strategy
•Lead the design and production for fit-for-purpose content, from original design content creation through to full finished product, ensuring that it meets identified user needs, supports a seamless end-to-end user journey and aligns with the content strategy
•Provide sound technical advice, guidance and recommendations to ensure that published content is high-quality, customer focused, accessible, optimised for search and conversion, and consistent with style guides, editorial guidelines and digital best practice
•Establish, build and maintain networks and relationships with a range of internal and external stakeholders to facilitate positive stakeholder engagement, consultation and information sharing and ensure the successful delivery of customer-focused government information
•Contribute to the planning and delivery of projects and initiatives as directed and apply best practice methodologies and principles to support the achievement of organisational objectives
•Leverage expertise and mentor team members to deliver innovative content solutions for digital products and services in an agile work environment
•Design, develop and implement effective evaluation and feedback mechanisms to ensure ongoing, continuous improvement in the delivery of creative content and design solutions
•Promote and maintain the use and application of standards and guidelines to ensure the integrity of the NSW Government’s corporate brand and consistency across all communications activity, digital products and services

For further information on this role or to confidentially apply, please contact Aine Grimes on 02 8227 9200 or apply directly via the Apply for this job button. Only WORD DOCUMENTS will be accepted