Apply: Customer Relationship Coordinator (End to End Order Fulfillm...

Reference: BH-166317
  • Up to $3000, Permanent Role with AWS and 1-2 months Performance Bonus 
  • MNC, Chemical Manufacturing Company, West near MRT station
  • Mon to Fri 8.30am to 5pm
  • Experiences in End to End Order Fulfillment is a MUST
  • Experiences in SAP System
Responsibilities:
  • Co-ordinating the activities of all departments (Production, QC, Accounts, Sales, Warehouse and Transport) involved in the order fulfilment process.
  • Ensuring the order is accurately entered in the SAP system/relevant IT business system and monitored for fulfilment.
  • Close follow-up and coordination to provide timely and accurate information about the order to the customer.
  • Checking product availability and liaising with supply chain to ensure fulfilment of the order on the customer's required delivery date.
  • Creatively identifying and proactive suggestion of possible solutions in the event of insufficient product availability.
  • Keeping customers informed of any changes in the timing of their orders due to production or other problems.
  • Helping to reduce slow moving stock and working capital by regularly reviewing concession able stock and offering this stock to suitable customers.
  • Helping to maximise revenue collection by regularly reviewing blocked and out-standing orders
  • Promptly dealing with any complaints a customer may raise.
  • Progress orders using the SAP system, ensuring "ready to ship" orders are prioritised and dealt with at the correct time with regard to transport route lead-times and required delivery dates
  • Liaise with external Companies and Authorities to ensure compliance with local and international regulatory and legal requirements, ensuring all documentation necessary for customs clearances and payments is accurately produced.
  • Place orders with agreed forwarding agents, shipping lines, airlines and haulage companies as appropriate for the destination and size of load.
  • Own the customer relationship for designated customers/territories including price setting within defined limits. Prepare commercial quotations in response to new customer enquiries. Informing customers of pricing and other contractual conditions within agreed guidelines.
Requirements:
  • GCE, NITEC or Diploma holder
  • Minimum 1-2 years relevant experiences in supporting order fulfillment and logistic management
  • Good Knowledge of International Trade regulations and documentations for all areas.
  • Ability to communicate confidently and effectively
  • Familiar with MS Office software and competent in SAP system
  • Great team player to be able work with everyone in the team and take lead in any change management.
  • Attuned to using data analysis to identify root causes and drive improvements within the 
  • Understanding of planning and production will be a plus
  • Only Singaporean may apply
Interested candidates can forward their CVs in MS Word format to weiyan@connect-ebc.com

Reg No. R1983718
EBC Connect Pte Ltd
Licence no. 17C8975
Company Background:

CONNECT is a boutique team of staffing solutions specialists focused on the development and delivery of turnkey recruitment projects, HR services, managed solutions, and the provision of general recruitment services.

Established in 2017, CONNECT is a fully-owned subsidiary of Ethos BeathChapman (EBC), backed by Will Group, a company listed in the Tokyo Stock Exchange.

Add your CV and application details

20

20