Apply: Information Record Specialist

Reference: BH-345153
Coordinate and oversee the day-to-day operational activities associated with this NSW government health organisation's records management system (HPRM), including access, file creation, record storage, archiving, and retrieval and disposal of records to provide record and information management support throughout the organisation in accordance with the State Records Act and other relevant legislation.

Key accountabilities
  • Serve as the System administrator for the Institute’s electronic recordkeeping system troubleshooting issues immediately to allow for the timely access, storage, retrieval and management of documents
  • Contribute to the management of operational issues including troubleshooting, conducting checks, and maintaining logs and reviews to ensure the optimisation and smooth operation of the system and programs
  • Implement policies, procedures, and processes that support alignment of operational tasks with record and information management requirements and wider Institute strategy
  • Monitor and correct data attributes entered by system users to contribute to and improve data quality and integrity
  • Perform system administration activities including setting up user accounts, and updating access and security permissions, to ensure only authorised staff are able to access information and system privileges, in line with Institute policy and guidelines
  • Review the quality of Business Classification Scheme (BCS) terms applied to records by Institute staff to allow for correct removal of documents and to ensure correct business processes are assigned to the scheme, in line with the retention policy and information management policies
  • Manage and control the sentencing, disposal and retrieval of records to ensure effective document management from a creation, retrieval and deletion perspective, in line with best practice
  • Coordinate and deliver ongoing training to staff in the use of HPRM, developing and updating training materials and help cards, to build information records skill and capability throughout the organisation and ensure that all staff are able to create, update and delete documents correctly, and apply correct metadata properties and security settings


Key challenges
  • Working with users throughout the organisation to achieve recordkeeping compliance and best practice outcomes, given that users have varying levels of aptitude, knowledge and experience
  • Identifying patterns and trends in information records system usage and reporting on areas for improvement, given the potential breadth and depth of issues involved
  • Communicating effectively and professionally with internal customers throughout the Institute to address issues and resolve queries, given the need to prioritise service, satisfy customers, deliver results promptly, and manage expectations


Please contact Catherine Hill on 02 9250 8000 to find out more.
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