Enterprise Support Engineer Role

Reference: BH-168948

Permanent Opportunity to be a part of growing Technology Product Company
IT Security knowledge will be good to have
Strong Windows and Linux troubleshooting skills is a Must ; Candidates with System Admin background with strong troubleshooting skills are preferred as well

Responsibilities

Respond to customer inquiries and technical problems through web portal, live sessions, and telephone.
Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting while applying acquired knowledge.
Document all technical inquiries. Develop and review content for knowledge sharing for both internal purposes and customer facing platforms.
Work directly with other global support colleagues, security services, sales, operations, and administration to ensure the long-term success of our customers and the company.

Requirements:

At least 3-5 years’ experience in Technical Support or a position of similar nature in a software company.
3+ years of experience at a SaaS or security vendor in a consultancy or advisory role
Capable of understanding the technical aspects of a complex system.
Strong technical troubleshooting skills and problem solving. Demonstrates the ability to think through situations outside the norm and develop appropriate solutions for isolating the root cause.
Experience of directly supporting enterprise-level customers.
Must be able to work independently as well as with others, as part of a domestic and international team.
Excellent time management, decision making, prioritization and organization skills.
Thorough knowledge of Microsoft Windows operating system and server platforms with emphasis on Windows 2008/2012/2016 Server

EA Personnel No R1767372
BeathChapman Pte Ltd
Licence No 16S8112

Ethos BeathChapman is a global group of executive recruitment experts in Asia, Australia and EMEA, with a network beyond. We connect the world's exceptional companies to exceptional people.

Connect with us at www.ethosbc.com

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