CRM IT PROGRAM MANAGER, ASIA PACIFIC

Reference: BH-169268

Responsbility

This role will support the Digital IT CRM team with regards to CRM technologies in Asia Pacific,and would be accountable for the overall satisfaction of the product delivered to the business team.
This role is also responsible for managing internal stakeholders and vendors to ensure service delivery are aligned with regional & global digital strategy and roadmap.
This is a role which requires someone to have strong program management and problem-solving skills with an entrepreneurial mindset. Much of what we do is communicating with stakeholders across the entire region, hence having good, clear and high quality communication to people in different countries will be required. It is a role which is suited to someone with a mixture of technical and business background, or a technical person who understands business as the role will involve making decisions for the CRM product that best suits our consumer experience with our brands.
The person in this position will have responsibility for the budget, roadmap, and schedule of the CRM programs. He/She will need to work closely with our appointed CRM vendor to ensure projects are delivered on time, and on budget to our business unit. At the same time, partnering with our business partner to define the business priorities. The business partners for this position includes all business units across Asia Pacific, Middle East & North Africa, and this role will have responsibility over a few markets in that region.
For a start, as this is a regional role, this role will help drive the CRM platform rollout across a few markets across Asia Pacific region. On top of that, this role will be responsible in rolling out other CRM related programs (i.e. Loyalty programs, Marketplace Integration, eCommerce / Order Management System integration, Net Promoter Score surveys, etc.) across the markets assigned to him/her.
This role is opened to candidates who are based in Singapore and reports to the Digital IT CRM Program Manager who is also based in Singapore

Rrequirement

Own the CRM technology product and partnering with the CRM vendor and other key stakeholders to run and deliver projects throughout their project lifecycle.
Own the budget, scope and timeline discussion with Vendors, and ensure projects delivered are on time, on budget, and based on aligned scope with business (for the markets assigned to this role).
Work proactively and closely with region and country digital business representatives to optimize processes in service delivery to achieve process efficiency & effectiveness.
Operational compliance for internal systems and is responsible for the quality of service in respect to the SLA agreed.
Act as the “voice” of business partners in SAPMENA’s digital business representatives and provide feedback and improvement suggestions to Group/Zone solutions or service for continued improvement for the products by being the owner of the product backlog and prioritizing the backlog with business partners

Reg No. R1652932
BeathChapman Pte Ltd
Licence no. 16S8112

Ethos BeathChapman is a global group of executive recruitment experts in Asia, Australia and EMEA, with a network beyond. We connect the world's exceptional companies to exceptional people.

Connect with us at www.ethosbc.com

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