Customer Service Senior Manager, Digital Bank

Reference: BH-19135-3

High growth plans
Opportunity for learning
Leadership position

Reporting into the Head of Customer Service, you will partner key stakeholders in the bank to lead process improvement initiatives to drive Customer Service policies, procedures, improvement initiatives for the bank. You will be responsible for monitoring performance management through data analytics, identifying process improvements and develop solutions for digital transformation.

The ideal candidate comes with at least 10-12 years relevant experience in Customer Service/Call Centre from a Financial Institution. You are a strong communicator who is able to translate business needs to relevant stakeholders, strong with data analytics and has a keen eye for identifying gaps in current processes.

Applicants who are keen please send across your updated CV to Rachel.ljy@ethosbc.com or click on the link to apply.

Reg No. R1987809
BeathChapman Pte Ltd
Licence no. 16S8112

Ethos BeathChapman is a global group of executive recruitment experts in Asia, Australia and EMEA, with a network beyond. We connect the world's exceptional companies to exceptional people.

Connect with us at www.ethosbc.com

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