Apply: Director - Client Delivery

Job Title: Director - Client Delivery 
Company: Hudson RPO

Overview:
Hudson RPO is seeking a highly skilled and dynamic Director of Client Delivery to join our team in a remote capacity, supporting clients across North America and globally. You will be responsible for the strategic execution and outstanding delivery of recruitment services. This is a senior leadership position where you will work closely with our top pharmaceutical clients across North America and internationally, managing a high-performing team of recruiters and team leads while ensuring the success and growth of recruitment processes.

Key Responsibilities:

• Serve as the primary executive contact for client program sponsorship, ensuring successful strategic execution and seamless client delivery.
• Drive overall business success by establishing effective operating processes, succession planning, fostering a strong corporate culture, and aligning the team with organizational strategies and goals.
• Lead and motivate teams while managing client relationships and ensuring effective client delivery in a high-volume, specialized recruitment model.
• Manage and grow a diverse portfolio of global brands and public sector clients, ensuring RPO services are delivered at the highest standard across multiple regions including the UK, EMEA, and globally.
• Lead the Client Services & Delivery teams for Specialist RPO recruitment, ensuring the optimization of operational efficiency and driving continuous improvement in recruitment processes.
• Develop strategies to expand and scale recruitment programs, identify talent and organizational needs, and implement policies and programs to address evolving business requirements.
• Partner with executive leadership across EMEA, and North American regions to align talent acquisition strategies and objectives with global business goals.
• Oversee the end-to-end delivery of RPO services, providing insights on developing solutions to attract, assess, and onboard top-tier talent.
• Lead multiple high-performing teams, ensuring alignment with company goals, delivering outstanding recruitment results across various regions.
• Act as a strategic partner, identifying and addressing organizational and talent needs, making data-driven recommendations to improve client outcomes.
• Innovate and implement recruitment strategies, policies, and programs that address the business's ever-changing needs, and ensure adaptability.
• Analyze recruitment metrics and data to provide actionable insights and recommendations to senior leadership to continuously improve recruitment performance.
• Build and scale the talent acquisition function, ensuring best practices and methodologies are applied in high-growth environments.
• Collaborate cross-functionally and influence stakeholders at all levels within the organization.

Requirements:

• Proven experience in RPO or recruitment outsourcing, with a strong understanding of client management, operations, compliance, and strategy.
• Demonstrated success in managing large-scale, multi-country RPO accounts, particularly in high-volume or specialized recruitment environments.
• Experience leading and motivating high-performing teams of recruiters and team leads, ensuring the successful execution of end-to-end recruitment solutions.
• Strong ability to think strategically and implement innovative solutions for talent acquisition, candidate attraction, and onboarding processes.
• Expertise in recruitment metrics, data analysis, and utilizing insights to improve client delivery and organizational performance.
• Ability to collaborate with internal stakeholders and clients, providing guidance and building long-term relationships.
• Exceptional communication, leadership, and stakeholder management skills.
• Strong understanding of the pharmaceutical industry or similar highly regulated sectors is a plus.
• Ability to thrive in a fast-paced, global, and dynamic environment, with a proven ability to drive results and scale operations.

Why You’ll Love Working for Hudson RPO:

• Work with some of the world’s leading and most recognized brands.
• Flexibility is at the core of who we are, and flexible work arrangements are encouraged.
• Quarterly and annual recognition programs to celebrate our employees' success.
• We’re a passionate team of people who are shaping the future of talent!

At Hudson RPO, we don’t just accept difference – we celebrate it, support it, and thrive on it for the benefit of our employees, clients, and our community. We are proud to be an equal opportunity workplace and commit to fairness and equality for all employees and applicants. This includes race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, neurodiversity, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Why Join Us:

This is an exceptional opportunity to work within a highly regarded organization and recruitment function. You will become a trusted advisor to the business, supporting its growth while making a tangible impact on the company’s success. As part of a collaborative and growing team of recruiters, you’ll have the opportunity to share best practices and continuously improve recruitment processes, all while working with a well-established brand.