Apply: Customer Service Agent - SAP Experience Essential
Reference:
BH-11213-2
Customer Service Representatives
Order processing gurus needed
12 month Fixed Term Contract
Must have SAP experience
Macquarie Park
Client Details
Global business
Multiple revenue streams
Innovative and critical product line
Team culture that celebrates successes and supports growth
Leaders that 'lead from the front'
Description
The Customer Service Representative is a critical member of the broader business and the first point of contact for client queries and for client purchases. The core responsibilities are as follows:
Facilitate the correct and timely delivery and invoicing of products and the processing of credit notes by entering data accurately within business systems
Continuously access information sources, communications and training to update knowledge
Actively participate in the identification and development of service level improvements
Liaise closely with the sales teams to provide high quality information regarding sales opportunities, customer complaints or competitor behaviour
Interprets and communicates relevant pricing/ policy / procedures / changes to customers and staff, ranging from basic enquiries to more complex enquiries including warranty enquiries and rebates
Achieve individual and department quality, service and efficiency KPIs which include call pick up time, order entry accuracy and order processing time
Profile
To be successful in this application, you will have:
At least two years experience in a call centre environment and order processing
SAP proficiency
Tier one verbal and written communication skills
High attention to detail
A strong understanding of the customer need
An aptitude to learn about new products and translate this into a passionate conversation
Reliability and strong work ethic
Excellent interpersonal skills and a team player
Job Offer
12 Month Fixed Term Contract
Global business with great onboarding and training provided
Friendly and supportive team environment
Company Background:
<p>At FutureYou we are powered by our purpose – the power to connect without limitation. We genuinely believe that by connecting great people across the market we are improving the talent position in Australia.</p> <p>Through customer insight, we identified a gap in the Australian executive market between the global multinationals and local boutiques where the lack of human interaction and service offering had widened to a point where neither offered a holistic end-to-end talent solution. This insight paved the way for building a new breed of human capital offering; a ‘super boutique’ that redefines the talent management industry through Specialist Recruitment, Executive Search and Talent Advisory.</p>
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