Apply: IT Support Analyst - Professional Services Background

Reference: BH-11313
IT Support Analyst

Job Type: Permanent - Full Time

Location: Sydney

Job Category: IT

 

 

The Opportunity

Our client currently have a fantastic opportunity for an IT Support Analyst to join their growing IT Division.

The role requires working closely with the IT Manager and broader IT team. The person will be responsible for providing PC and network troubleshooting support for approximately 180 users across Sydney CBD, North Sydney and Parramatta.

As well as demonstrated technical knowledge, we are seeking a friendly, collaborative team member with fantastic customer service skills, and a problem-solving attitude.

 

Key responsibilities will include:

  • Oversee the daily performance of computer systems within the firm
  • Provide technical support to internal stakeholders
  • Installation and configuration of desktop, laptop and printer equipment
  • Perform network and server maintenance and health check tasks.
  • Working knowledge of backup systems, ensuring backups are running and completing successfully
  • Maintain documentation of systems, networks, and backups
  • Provide training and demonstrations to internal stakeholders, if required
  • Troubleshoot and resolve hardware and software issue, including Desktops, Networks & Server
  • Create and manage all user accounts in Active Directory and various third party systems
  • Escalate major issues to IT Manager, and liaise with third party vendors or technicians, if required.
Desired skills and Experience:

  • Relevant tertiary qualifications
  • Minimum 3 years’ experience within a similar role
  • Excellent technical knowledge of desktop and network platforms, with working technical knowledge of current network protocols, operating systems, and standards (Microsoft Windows Desktop/Server/ Active Directory/O365)
  • Experience with iManage Document Management System desirable
  • Experience in a professional services environment desirable, as is exposure to APS
  • Strong customer-service approach
  • Ability to set priorities for self and others
  • Ability to take initiative
  • Strong problem-solving skills
Candidates with Professional Services background will be preferred as a shortlisting criteria

Interested candidates, please send their CV to waqaskidwai@future-you.com.au 

 

 

 
Company Background:

At FutureYou we are powered by our purpose – the power to connect without limitation. We genuinely believe that by connecting great people across the market we are improving the talent position in Australia.

Through customer insight, we identified a gap in the Australian executive market between the global multinationals and local boutiques where the lack of human interaction and service offering had widened to a point where neither offered a holistic end-to-end talent solution. This insight paved the way for building a new breed of human capital offering; a ‘super boutique’ that redefines the talent management industry through Specialist Recruitment, Executive Search and Talent Advisory.

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