Apply: Senior Business Analyst ( Call Centre/Telehealth)

Reference: BH-11326-2
•      Asap Start

•      8 month contract

•      Contact Centre and Telehealth

Client Details

Leading National Organisation 

Description 

Our client is seeking an experienced Senior BA asap. Key responsibilities:
  • Gathering, validating and documenting business requirements. 
  • Development of a Business Case - modelling business processes and identifying opportunities for process improvements. 
  • Identifying issues, risks and benefits of existing and proposed solutions and outlining business impacts. 
  • Creating functional specifications for solutions. 
  • Estimating costs and identifying business savings. 
  • Ability to communicate effectively - Simplifying information and communicating technical terms so that all stakeholders can engage and understand. 
  • Supporting business transition and helping to establish change. 
  • Coordinating and facilitating project workshops.

Profile
  • Experience Customer Centre and Telehealth advantageous.
  • A preference for working in fast paced environments with fluid requirements.
  • Experience in managing and working within an agile environment.
  • Values partnership, trust, collaboration and communication.
  • Exceptional vendor management skills.
Job Offer
  • Design and deliver strategies that place customers at the centre of business decisions.
  • Work with diverse and high-performance colleagues.
  • Be part of an enriching culture born on values, purpose, imagination and spirit.
  • Flexible working environment.
Click the 'Apply Now' button ASAP! If you have any questions or would like to have a confidential discussion, please call Corin Roberts in our Sydney office on (02) 9195 2929.
Company Background:

At FutureYou we are powered by our purpose – the power to connect without limitation. We genuinely believe that by connecting great people across the market we are improving the talent position in Australia.

Through customer insight, we identified a gap in the Australian executive market between the global multinationals and local boutiques where the lack of human interaction and service offering had widened to a point where neither offered a holistic end-to-end talent solution. This insight paved the way for building a new breed of human capital offering; a ‘super boutique’ that redefines the talent management industry through Specialist Recruitment, Executive Search and Talent Advisory.

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