Apply: Case Management - External review

Reference: BH-172858
Mandatory: Australian Citizenship required to work within Federal Government.

About the company:

This leading Federal Government agency supports Australians in achieving their goals and living a better life. Their work significantly impacts the social sector, and this role offers you the opportunity to contribute to that positive difference. The agency is known for its strong workplace culture across various teams and has excellent office locations. This is a great opportunity for a Case Manager to join a busy team on a 12-month assignment.

About the role:
 
  • Maintaining a considerable level of contact with internal and external stakeholders, providing detailed technical, professional, policy, operational support and advice in relation to complex, difficult or sensitive issues.
  • Undertaking end to end case management activities, with appropriate line manager input and oversight.
  • Resolving matters through case management of ART applications in relation to reviewable decisions in section 100 of the Agency Act 2013, including the Agency scheme plan and access decisions.
  • Undertaking case management of complex ART matters, undertaking analysis and developing options for early resolution.
  • Obtaining necessary information and advice for the effective resolution of ART matters.
  • Applying alternate dispute resolution methods and advocacy skills, resolving applications and reviews, in keeping with the model litigant principles.
  • Attending Case Conferences, Conciliations and Hearings conducted by the ART.
  • Preparing documents detailing resolution options and outcomes at Case Management meetings.
  • Assessing and responding in priority and risk matters, including risk that impact the participant, Scheme sustainability and the Agency.
  • Preparing and building participant plans to reflect funded supports.

About you:
 
  • You will demonstrate ability to think critically and make informed decisions in an efficient manner
  • You will have highly developed stakeholder engagement skills and the ability to partner with internal and external stakeholders.
  • You will have strong analytical skills and ability to engage in complex problem solving and issues management.
  • You will have highly developed written and verbal communication skills, including the writing of executive briefs
  • You will demonstrate ability to work well within teams to meet tight tribunal deadlines.
  • You will demostrate ability to manage a portfolio of complex and sensitive matters, and to assess and respond to changing priorities


Benefits:
  • ASAP start (pending Federal Police Clearance)
  • Full time hours Monday to Friday
  • Adelaide + hybrid working from home options
  • $60.26 per hour + Super

How to apply:

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.


Please note the successful candidate for the role must hold Australian Citizenship.

Please click ‘APPLY” to upload your details and resume to be considered for this role.

Applications close on the 4th July 2025
Company Background:

Chandler Macleod is a highly regarded and well established recruitment organisation, part of RGF Staffing and Recruit Holdings, the fourth largest staffing network in the world! We partner with over 3500 companies globally providing job hunters with endless opportunities to find and succeed in their work.

Chandler Macleod knows what it takes to recruit, select, and retain the best people. We’re in the business of understanding how people tick because we’ve been digging deep into people’s needs and motivations since 1959.

We uncover the ‘BestFit™’ for employers and job hunters alike by looking beyond the CV’s and JD’s. This allows us to match candidates to jobs that bring out their best and discover people that can make businesses boom.

We’re a team of flexible thinkers and detail obsessors, who believe that the right fit can lead to a happier life. Because when you really get people, you really open up a world of opportunity.

There are several brands that make up Chandler Macleod, these include our Staffing business, our Consulting business, our xPO Talent Solutions business and our Managed Services business.

You can learn more at our website: www.chandlermacleod.com

We are Chandler Macleod. We get people.

Please complete the form below to apply for this role

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